Customer Onboarding Specialist

2 weeks ago


Remote, Malaysia Jibble Group Sdn Bhd Full time

The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to:

- Assist, implement, and support customers at key moments in their payroll and HR onboarding experience
- Complete new PayrollPanda account setup on behalf of the customer and serve as their go-to person during the onboarding process
- Liaise with clients to obtain payroll information, updates and/or changes, draft payroll summary and provide advice on any payroll queries
- Work closely with the sales team to ensure a smooth transition and onboarding experience for new customers
- Understand customer pain points and work with the product and sales team to simplify and automate existing processes

Requirements:
- 0-2 years of experience in a client facing role (Fresh graduates are encouraged to apply)
- Excellent written and verbal communication skills
- High attention to detail, structured with a desire to learn and succeed
- Available to start immediately is a plus
- Must be fluent in English and Malay
- Comfortable with numbers and payroll is a plus

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your expected salary?
- When is your earliest availability?

**Experience**:

- Onboarding: 1 year (preferred)
- Payroll: 1 year (preferred)



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