Customer Onboarding Specialist
1 week ago
Tasks and responsibilities include, but are not limited to:
- Assist, implement, and support customers at key moments in their payroll and HR onboarding experience
- Complete new PayrollPanda account setup on behalf of the customer and serve as their goto person during the onboarding process
- Liaise with clients to obtain payroll information, updates and/or changes, draft payroll summary and provide advice on any payroll queries
- Work closely with the sales team to ensure a smooth transition and onboarding experience for new customers
- Understand customer pain points and work with the product and sales team to simplify and automate existing processes
Requirements:
- 02 years of experience in a client facing role (Fresh graduates are encouraged to apply)
- Excellent written and verbal communication skills
- High attention to detail, structured with a desire to learn and succeed
- Available to start immediately is a plus
- Must be fluent in English and Malay
- Comfortable with numbers and payroll is a plus
Pay:
RM2, RM3,000.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- What is your expected salary?
- When is your earliest availability?
Experience:
- Onboarding: 1 year (preferred)
- Payroll: 1 year (preferred)
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