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Operations Specialist

3 months ago

Remote, Malaysia Inviso Full time

Operations Specialist
FTE at Inviso - REMOTE ROLE

Microsoft Scale Assessment Program Operations Specialist:

The Team


Inviso supports Microsoft in providing a range of Assessment services and is expanding our support of Scale Assessments focused on Cloud Migration and Security.

This program provides data-driven reports to help customers gain a thorough understanding of their current IT estate and to inform their cloud migration strategy, extending their capabilities and empowering their organizations.

The Scale Assessment Desk provides a seamless customer experience, receiving nominations from multiple channels within Microsoft, engaging with customers for pre-deployment technical check calls, deployment support, and report delivery to customer and partner to enable rapid migration.

To accomplish this, the Desk will leverage Microsoft's first-party technology Azure Migrate, as well as the third-party Assessment tools Block 64 and QS Solutions' CSAT.

The success of the Scale Assessment Desk is defined by enabling customers
to successfully migrate and modernize their infrastructure with Microsoft Cloud services, including Azure and Microsoft 365.


The Role
Our Operations Specialist is responsible for managing incoming customer self-nominations and self-assessments for the Scale Assessment program.

The Operations Specialist must triage the incoming customer self-nominations and direct them to the appropriate assessment motion while ensuring that all reporting in self-nominations is complete and accurate.

Additionally, the Operation Specialist will receive customer self-assessments and ensure that they are successfully handed-off to the correct sales engine to help drive customer migration to Microsoft cloud services.


Roles and Responsibilities:

  • Provide endtoend support of the Scale Assessment Desk's incoming request operational processes which includes processing of incoming selfnominations and selfassessments, followup, orchestration, and other related activities
  • Data Hygiene and Input Management
  • Daytoday execution on operational requests
  • Mailbox management
  • Escalation management
  • Multitasking and prioritizing workloads

Experience Required:

  • Bachelor's Degree in Business Administration or related field preferred
  • Able to work effectively with mínimal supervision
  • 2+ years of experience in an operational support or management role
  • Ability to analyze and interpret data
  • Strong communication and interpersonal skills and fluency in English, with the expectation that most or all rolerelated communications, whether verbal or written, will be in English
  • Ability to work with management at every level
  • Problem solving abilities that adapt to variety of situations
  • Microsoft Office Proficiency

Additional desirable experience:

  • A history of multitasking in a fastpaced environment
  • Strong attention to detail, data analysis, and analytical skills
  • Project / Program Management Experience
This is a full-time remote (WFH) role with Inviso.

Individual and team growth through collaboration are cornerstones of Inviso's culture, and members of our Microsoft Solutions Group work closely together to share knowledge, learn, mentor, and develop new & diverse skills.


About Inviso:


Inviso is a growing technology consulting firm that offers a wide range of business services for small to enterprise organizations across a wide range of industries.

Our solution offerings include Azure, Business Intelligence, Advertising & Marketing, Solution Assessments, and Staffing.

We support customers around the world, with teams in the USA, Canada, Mexico, New Zealand, Singapore, Malaysia, India, Australia, and the UK.


Inviso Fast Facts:

  • 15+ years of Microsoft consulting experience
  • High employee retention, average employee tenure of 5 years
  • 4.8 (out of 5) star rating as a Microsoft Vendor


 Microsoft Gold Partner
  • Cloud Platform, Data Platform and Data Analytics