Technical Consultant/ IT Specialist
5 months ago
**IT Specialist**:
**Inviso - Malaysia**
**The Role**
**Key Activities**
- Administration, support and configuration of Microsoft 365 and related services for staff
- Deploying and provisioning new users and equipment (desktops, laptops, and printers)
- Assisting users with day-to-day account administration (lockouts, password resets, onboarding/offboarding, permissions, security)
- Assisting with MS Teams and video teleconferencing systems
- Monitoring and updating hardware inventory of laptops, monitors, and printers
- Providing end user training for equipment setup
- Understanding and prioritizing Inviso Service Center tickets for all organization levels
- Performing new VM setup and testing
- Contacting and working cooperatively and professionally with external third-party vendors as needed
- Assisting with testing of new and/or updated technologies
- Assisting with development and updates of technical and support documentation
- Advising and assisting with specialized technical projects and internal audits
**Required Qualifications**:
- Excellent problem-solving and troubleshooting skills
- Ability to quickly learn new technology and develop computer/IT skills as required
- Extensive experience with the MS Office product suite including MS Teams and OneDrive
- Experience with Windows 10 or 11 in an Azure AD environment
- Able to lift up to 20 Kgs.
**Desired Qualifications**:
- Experience with a commercial ticketing system (FreshService, TrackIT, or Service Manager)
- A+, Network+, Security+, MCP or similar certifications
- Knowledge and experience working with Intune, Microsoft Office 365 (including SharePoint), Microsoft Azure, and other Cloud service offerings
- Knowledge of ISO 27001 audit and controls, SOC, Microsoft Defender and Sentinel
**About Inviso**:
Inviso is a growing technology consulting firm that offers a wide range of business services for small to enterprise organizations across a wide range of industries. Our solution offerings include Azure, Business Intelligence, Advertising & Marketing, Solution Assessments, and Staffing. We support customers around the world, with teams in the USA, Canada, Mexico, New Zealand, Singapore, Malaysia, India, Australia, and the UK.
**Inviso Fast Facts**:
- 15+ years of Microsoft consulting experience
- High employee retention, average employee tenure of 5 years
- 4.8 (out of 5) star rating as a Microsoft Vendor
- Microsoft Gold Partner - Cloud Platform, Data Platform and Data Analytics
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