Sales and Technical Support
3 months ago
Job Description:
Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
Identify and relate with various customer needs and scenarios
provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
Transfer customers to appropriate departments when required
Conduct data entry, documentation, and case management
Work and partner with others within a team-based environment
Achieve and maintain required metrics and goals
The role is 50% sales and 50% technical support with account management.
Technical Skills:
Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
Familiarity with website scripting languages such as PHP
Familiarity with databases such as MySQL
Familiarization on network protocols like SSH, FTP and SFTP
Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution
Extensive knowledge of internet technology required
Excellent computer skills specifically using a CRM database system
Strong and accurate data entry skills are required
**Requirements**:
Wired connectivity preferably fiber connection
Minimum download speed of 25MBPS
Recent internet billing statement (Actual Billing Statement)
Preferable immediate starter / can start on tentative program dates.
Requires good English skills, and excellent in Mandarin and Cantonese speaking.
Able to read and write in Mandarin and Cantonese.
Require sales experience and IT technical skills.
Requires customer service background.
Basic salary: RM 3,725
Travel Allowance: RM100
Language Allowance: RM250
Shift Allowance: RM300
Variable Performance Pay: RM125
Total Pay: RM 4,500
**Salary**: RM4,500.00 per month
Schedule:
- Day shift
- Monday to Friday
- Rotational shift
Application Question(s):
- Your Nationality
- Your current location
- Your WhatsApp number
- Are you willing to work on PH days and on PH rates?
- First 3 / 4 months training in our office at Bangsar South and will be working from home consequently, are you ok with this?
- Your current salary
- Your expected salary
- Notice period
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Technical Support and sales: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Mandarin and Cantonese (required)
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