Product & Customer Support Specialist

3 weeks ago


Remote, Malaysia Oddle Full time

**About this role**

We are currently seeking a dedicated Product Support Specialist to become an integral part of our regional team. In this role, you will be a vital member of the Product Support team, which serves our restaurant partners across Taiwan, Singapore, Hong Kong, and Malaysia.

**Responsibilities**
- Maintain close contact with merchants, end-consumers, and internal teams from Taiwan, Hong Kong, Malaysia, and Singapore (with a larger focus on Taiwan) to ensure that they have an optimal experience with the Oddle platform.
- Effectively communicate all technical issues and reports between the Sales and Account Management team and the global Engineering team.
- Consolidate repeated product feedback from merchants, end-consumers, and internal teams, and escalate it to the Team Lead or relevant business units.
- Translate and maintain easy-to-read and educational training materials and product user interfaces in Traditional Chinese.
- Be the communication bridge between the HQ product team and Taiwan team, facilitate bi-weekly meetings, and help to translate/localise materials for the Taiwan team for better comprehension.
- Identify, document, track bugs thoroughly, and provide a consolidated daily update to the Product team.
- Estimate, prioritise, plan, and coordinate testing activities with internal and external users.
- Monitor new product releases and relay relevant information to all stakeholders, both internal and external.
- Acquire in-depth knowledge of how e-commerce operations function.

**Requirements**:

- Degree holders are preferred; diploma holders will be considered.
- A minimum of 3 years of experience in a product support/help desk/technical customer service role is required.
- A strong command of English and Mandarin is necessary to liaise with the HQ and Mandarin-speaking merchants or customers. You should also be able to translate documents from/to Traditional Chinese to/from English.
- A background in customer service, public relations, sales, and/or business operations would be helpful.
- You should have a keen eye for detail, be passionate about helping others, and possess a strong desire to learn with the ability to think and respond on your feet.
- You should be comfortable with and open to exploring various technologies.
- Weekend and public holiday shifts are required.
- Proficiency in MySQL, HTML, CSS, and JavaScript is a bonus.

If you are driven and seeking tremendous growth opportunities, we would love to speak with you soon

*Please note that live chat simulation sessions in both English and traditional Mandarin will be incorporated into the interview rounds to facilitate better assessment.

**職責範圍**
- 以台灣為重心,與新馬港台的商家、消費者以及內部團隊保持密切聯繫、致力於確保他們在Oddle的產品上享受到最順暢愉悅的使用體驗
- 通過實時聊天、E-mail和其他溝通管道協助商家及最終消費者排除關於 Oddle 產品的問題,並細心記錄和跟進與提供解決方案
- 成為業務、客戶經理團隊和總部的工程師們之間的溝通橋樑,匯報技術問題與產品反饋
- 整合來自商家、最終消費者和內部團隊的產品反饋,並將其上報給團隊負責人或相關部門
- 創建、翻譯、維護Oddle的教育訓練素材和產品用戶界面
- 成為HQ產品團隊和台灣團隊之間的溝通橋樑,促進每兩週一次的會議,幫助翻譯產品相關的文件給台灣團隊
- 識別、記錄、跟進bug並報告給產品團隊
- 計劃和協調測試活動 (UAT)
- 跟進新產品的進度與詳情並向相關者傳達相關信息

**職責要求**:

- 至少 13年的產品支持/服務台/技術客戶服務經驗
- 必須擁有流利的中文和英文溝通能力,書寫表達清晰
- 具有良好的客戶服務技巧,能夠耐心且有效地溝通解決問題
- 對飲食科技領域有興趣,願意學習並掌握相關產品知識
- 對細節有敏銳的洞察力和強烈的學習慾望,具有快速思考和反應的能力
- 需要周末/公共假期輪班
- 熟練掌握 mySQL,HTML,CSS 和 JavaScript 者優先

如果您對飲食科技領域充滿熱情,並且擁有良好的客戶服務技能和技術知識,歡迎您加入我們,一同為客戶提供卓越的支援和服務體驗!

*注: 面試含中英線上客服模擬

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Day shift
- Weekend jobs

Application Question(s):

- Are you able to commit to working on at least one weekend every week?
- Are you able to translate documentations from/to English to/from Traditional Chinese?

**Language**:

- , read and write in Traditional Chinese? (required)



  • Remote, Malaysia Akamai Full time

    **Do you enjoy working with customers to solve complex technical problems?** **Would you like to collaborate with teams to deliver world-class customer service?** **Join our award-winning Customer Support team** Customer Support Specialists are problem solvers at heart and dedicated to providing effortless customer experiences. They expertly troubleshoot,...


  • Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full time

    The Customer Success Specialist role is the first point of contact and is responsible for providing onboarding support, platform technical support, and creating sustainable growth for OpenLearning partners. As a Customer Success Specialist, you will collaborate with cross-functional teams, troubleshoot technical issues, and contribute to the ongoing...


  • Remote, Malaysia Cadmus Full time

    At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns! Cadmus is a global EdTech company purposefully built for the higher education sector to break down learning barriers by providing educators and diverse student cohorts with access to high-quality learning and...


  • Remote, Malaysia Talogy Malaysia Sdn Bhd Full time

    **About the Role**: The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and...


  • Remote, Malaysia Talogy Malaysia Sdn Bhd Full time

    About the Role:The Client Support Specialist role at Talogy is primarily responsible for supporting customers and colleagues. People in this role are the front-line providers of excellent customer service to clients and partners who are using Talogy systems, working closely with other departments such as Sales, Consulting, Software Engineering and Product...


  • Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to: - Assist, implement, and support customers at key moments in their payroll and HR onboarding experience - Complete new PayrollPanda account setup on behalf of the customer and...


  • Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda. Tasks and responsibilities include, but are not limited to: - Assist, implement, and support customers at key moments in their payroll and HR onboarding experience - Complete new PayrollPanda account setup on behalf of the customer and...


  • Remote, Malaysia Jibble Group Sdn Bhd Full time

    The Customer Onboarding Specialist assists our customers and their employees to onboard successfully onto PayrollPanda.Tasks and responsibilities include, but are not limited to: Assist, implement, and support customers at key moments in their payroll and HR onboarding experience Complete new PayrollPanda account setup on behalf of the customer and serve as...


  • Remote, Malaysia Oaky Full time

    As a Customer Operations Specialist at Oaky, you will be a key player in our customer success and support teams, ensuring that every detail is in its right place and things that need to get done, are done in a timely manner, with the best quality possible. This role demands a high level of precision and a structured approach to managing a variety of tasks....

  • Technical Specialist

    3 weeks ago


    Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full time

    The Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Technical Specialist (L2) provides timely technical support to our diverse user base. - **Role type**_ Contractor - **Reports to**_ Head of Customer Success - **Job location (s)**_ Global -...


  • Remote, Malaysia Oaky Full time

    As a Customer Operations Specialist at Oaky, you will be a key player in our customer success and support teams, ensuring that every detail is in its right place and things that need to get done, are done in a timely manner, with the best quality possible. This role demands a high level of precision and a structured approach to managing a variety of tasks....


  • Remote, Malaysia Swapcard Full time

    At Swapcard, we build communities by empowering meaningful connections and know it all begins with a strong community of our own. We believe that diverse collaboration brings us closer to embracing change and propels us to form the ideas of tomorrow in an ever-evolving world. Powered by artificial intelligence, Swapcard is the only end-to-end community...


  • Remote, Malaysia Swapcard Full time

    At Swapcard, we build communities by empowering meaningful connections and know it all begins with a strong community of our own. We believe that diverse collaboration brings us closer to embracing change and propels us to form the ideas of tomorrow in an ever-evolving world.Powered by artificial intelligence, Swapcard is the only end-to-end community...


  • Remote, Malaysia Sleek Full time

    **About Sleek** Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in...

  • Operations Specialist

    2 weeks ago


    Remote, Malaysia Inviso Full time

    **Operations Specialist** FTE at Inviso - REMOTE ROLE **Microsoft Scale Assessment Program Operations Specialist**: **The Team** Inviso supports Microsoft in providing a range of Assessment services and is expanding our support of Scale Assessments focused on Cloud Migration and Security. This program provides data-driven reports to help customers gain a...


  • Remote, Malaysia Superorder Full time

    **About Superorder**: Superorder works with more than a thousand restaurants in 150+ cities offering virtual restaurants, order management, AI websites, and operational & financial management. To date it has processed more than 1.5M+ orders across the country. Founded in 2019, Superorder provides an all-in-one software platform that simplifies the way...

  • Operations Specialist

    2 weeks ago


    Remote, Malaysia Inviso Full time

    Operations SpecialistFTE at Inviso - REMOTE ROLEMicrosoft Scale Assessment Program Operations Specialist:The TeamInviso supports Microsoft in providing a range of Assessment services and is expanding our support of Scale Assessments focused on Cloud Migration and Security. This program provides data-driven reports to help customers gain a thorough...


  • Remote, Malaysia Superorder Full time

    **About Superorder**: Superorder works with more than a thousand restaurants in 150+ cities offering virtual restaurants, order management, AI websites, and operational & financial management. To date it has processed more than 1.5M+ orders across the country. Founded in 2019, Superorder provides an all-in-one software platform that simplifies the way...

  • Process Associate

    5 days ago


    Remote, Malaysia Benchmark Outsource Solutions and Support Full time

    Brief description: - Support Client’s Sales Team and their efforts to sell products, subscriptions, and solutions to end customers. - Manage volumes of projects and data in varying stages of progression - Access and organize data submitted by clients, audit data integrity, work with internal and external teams to drive processes and provide...


  • Remote, Malaysia Sleek Full time

    About SleekSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn...