Customer Success Specialist
6 months ago
At Cadmus, we believe every student should have equal opportunity to achieve academic excellence; that’s why we’re changing how the world learns
Cadmus is a global EdTech company purposefully built for the higher education sector to break down learning barriers by providing educators and diverse student cohorts with access to high-quality learning and assessment. We’re working hard in pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050.
That’s why we need a high-performing Customer Support Specialist to join our team and provide frontline support to our customers
As a Customer Success Specialist at Cadmus, you'll play a key role in ensuring that our customers have an outstanding experience in our platform, fostering customer satisfaction and loyalty. You’ll also be the first line of defence for our valued customers, ensuring their questions and concerns are addressed promptly and professionally.
**Requirements**:
In this role you will be expected to
- Educate the teachers and students who use our platform on how to get the most out of it; assist them with their questions or issues.
- Ensure we build deep, meaningful and value-driven relationships with customers online.
- Successfully execute special projects that support our pilot and enterprise implementations as needed.
- Troubleshoot customer issues efficiently and identify solutions, working independently and collaboratively as needed.
- Proactively research and stay up-to-date on company products and services to provide informed answers.
- Ensure all customer facing materials are updated with the latest releases and the most relevant information.
- Identify and escalate complex issues to the appropriate teams for resolution.
**Skills & Experience**
- **Communication Skills**: You have advanced English communication skills, and are equally comfortable talking to internal teammates and external customers. You have managed customers on voice/video from Australia, UK, and/or USA in a user-facing role.
- **Problem solving**: Able to quickly understand customer pain points and engage with them on the solution most relevant to them.
- **Support Experience**: Minimum 2 years of experience in customer service or a related field, supporting the growth of software products while working remotely.
- **Startup DNA**: You’re flexible, comfortable with ambiguity, and have experience wearing multiple hats while supporting rapid growth. You have been a one-person army when needed, or worked as an early employee.
- **A Bar Raiser**: You bring your passion and work ethic to the table every day, setting the example for others. You are constantly looking to upskill yourself, and find ways to improve upon the status quo. You enjoy collaborating cross-functionally to accomplish shared goals and care about learning, growing, and helping others do the same.
**Benefits**
- A remote-friendly, flexible working culture; where you can work from any global location
- A diverse and inclusive workplace where there are no barriers to anyone succeeding
- A surrounding team of mission-driven individuals who genuinely love what they do Mentoring and succession planning for your career
**Hiring Process**
Our interview process consists of a recruiter phone screen, a hiring manager interview, a homework task and a panel interview. These will be completed in person or online (via Zoom).
**Inclusivity at Cadmus**
At Cadmus, we hire great people from a wide variety of backgrounds because it makes our company stronger. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status. If you share our values and our enthusiasm for education, you will find a home at Cadmus.
If you need assistance or accommodations made due to a disability, please let us know.
-
Customer Success Specialist
5 months ago
Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full timeThe Customer Success Specialist role is the first point of contact and is responsible for providing onboarding support, platform technical support, and creating sustainable growth for OpenLearning partners. As a Customer Success Specialist, you will collaborate with cross-functional teams, troubleshoot technical issues, and contribute to the ongoing...
-
Customer Success Manager
5 months ago
Remote, Malaysia Forcepoint Full timeWho is Forcepoint? Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers....
-
Customer Operations Specialist
6 months ago
Remote, Malaysia Oaky Full timeAs a Customer Operations Specialist at Oaky, you will be a key player in our customer success and support teams, ensuring that every detail is in its right place and things that need to get done, are done in a timely manner, with the best quality possible. This role demands a high level of precision and a structured approach to managing a variety of tasks....
-
Customer Success Advocate
5 months ago
Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full timeThe Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Customer Success Advocate provides timely technical support to our diverse user base. - **Role type**_ Contractor - **Reports to**_ Head of Customer Success - **Job location (s)**_ Global -...
-
Technical Specialist
5 months ago
Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full timeThe Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Technical Specialist (L2) provides timely technical support to our diverse user base. - **Role type**_ Contractor - **Reports to**_ Head of Customer Success - **Job location (s)**_ Global -...
-
Crypto Business Development Specialist
5 months ago
Remote, Malaysia Token Metrics Full timeToken Metrics is seeking a resourceful Business Development Specialist to expand our business and improve our branding initiatives. As a Business Development Specialist, your duties will include establishing networks with industry specialists, maintaining valued customer relationships, and negotiating deals. To be successful in this role, you should...
-
SEO Specialist
5 months ago
Remote, Malaysia @ASK Training Pte Ltd Full timeLocation: Remote Salary Range**:MYR 6,500 - 8,500 per month** (depending on experience and qualifications) Are you a SEO Specialist with a passion for optimizing digital presence? We're seeking a talented SEO Specialist to join our dynamic digital marketing team. As a remote team member based in Malaysia, you'll play a pivotal role in enhancing our online...
-
Operations Specialist
5 months ago
Remote, Malaysia SMEVentures Full timeSMEVentures is looking for a talented Operations Specialist to join our fast-growing portfolio company eMerge ITS. About SMEVentures SMEVentures is the leading platform for entrepreneurship through acquisition (ETA) in Asia Pacific. We empower the growth and sustainability of small and medium-sized enterprises (SMEs) by bridging the gap between retiring...
-
Hubspot Specialist
5 months ago
Remote, Malaysia Chronos Agency Full time**JOB OVERVIEW**: As a HubSpot Specialist at our Chronos, you will play a critical role in optimizing and leveraging the full potential of HubSpot across Sales, Marketing, and Client Service teams. Your expertise in HubSpot Sales, Marketing, Service, and Operations Hub will be essential in configuring and customizing the platform to improve new business...
-
Logistics Specialist
5 months ago
Remote, Malaysia Hyppies Full timeHey there, are you looking to join a fast-growing and ever-changing environment where no two days are the same? If so, we have the perfect opportunity for you to unleash your talents and embark on an exhilarating e-commerce adventure! An international e-commerce startup is on the lookout for a passionate and driven individual like YOU to join them as their...
-
Talent Acquisition Specialist, Anz
5 months ago
Remote, Malaysia SMEVentures Full time**Company Overview** SMEVentures is the leading platform for search funds and entrepreneurship through acquisition (ETA) in Asia Pacific. We empower the growth and sustainability of small and medium-sized enterprises (SMEs) by bridging the gap between retiring business owners and the next generation of entrepreneurial talent. Our approach honours the legacy...
-
Field Application and Validation Specialist, Hid
5 months ago
Remote, Malaysia Qiagen Full time**Overview** At the heart of QIAGEN’s business is a vision to make improvements in life possible. We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the...
-
Bucket Specialist
5 months ago
Remote, Malaysia FieldCore Full time**About GE Vernova** GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely...
-
Sem/ Performance Marketing Specialist
5 months ago
Remote, Malaysia Kaliber Asia Full time**WHO ARE WE?** Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M in experience in digital advertising. Kaliber has a diverse portfolio...
-
Tfa Fep
5 months ago
Remote, Malaysia FieldCore Full time**Job Summary**: A TFA FEP is an entry level position. You will start by being enrolled in FieldCore’s **Field Engineering Program (FEP).** While in the FEP, you will develop in-depth technical expertise, lean thinking and leadership skills and will have a unique opportunity to go through: - In-person and Online training Curriculum - On-the-job...
-
Customer Service
5 months ago
Remote, Malaysia AVANZ ASIA PTE LTD Full timeCustomer Service We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
-
Tfa Fep
5 months ago
Remote, Malaysia FieldCore Full time**About GE Vernova** GE Vernova is a planned, purpose-built global energy company that includes Power, Wind, and Electrification businesses and is supported by its accelerator businesses of Advanced Research, Consulting Services, and Financial Services. Building on over 130 years of experience tackling the world’s challenges, GE Vernova is uniquely...
-
Product & Customer Support Specialist
5 months ago
Remote, Malaysia Oddle Full time**About this role** We are currently seeking a dedicated Product Support Specialist to become an integral part of our regional team. In this role, you will be a vital member of the Product Support team, which serves our restaurant partners across Taiwan, Singapore, Hong Kong, and Malaysia. **Responsibilities** - Maintain close contact with merchants,...
-
PPC Specialist
5 months ago
Remote, Malaysia Area Ten Full time**Job description** **PPC Specialist** **(Google Ads & Facebook Ads )** We are an Australian headquartered SEO and PPC agency that's looking for a full-time PPC Specialist to join the team. Area Ten is a global digital agency that services large corporations to fast-growing upstarts across Australia, Asia and North America. We're an SEO and PPC agency...
-
Customer Service
5 months ago
Remote, Malaysia Avorix International Full timeJob Responsibilities: - Facilitate communication between Cantonese and English Speakers. ** **Answer calls in a professional manner, acting according to the Interpreter's code of conduct. - Be always prepared to take notes during a call. - Be aware of the specific vocabulary of the industry the interpreter works. - Rendering all messages accurately and...