Customer Operations Specialist

1 week ago


Remote, Malaysia Oaky Full time

As a Customer Operations Specialist at Oaky, you will be a key player in our customer success and support teams, ensuring that every detail is in its right place and things that need to get done, are done in a timely manner, with the best quality possible.

This role demands a high level of precision and a structured approach to managing a variety of tasks.

From system migrations to data management, you are the glue that holds our teams together, facilitating smoother processes and enhancing overall efficiency.


Responsibilities:

-
System and Data Management:

  • Lead the system migration process for customers, ensuring a seamless transition.
  • Perform meticulous data entry and cleaning tasks to maintain the integrity and accuracy of customer information.
-
Operational Support:

  • Provide robust support to the onboarding and customer success teams, ensuring operational excellence when needed.
  • Assist our Revenue Operations Manager in maintaining Salesforce hygiene, contributing to efficient customer management and reporting.
-
Project Management:

  • Oversee and prioritize various projects, balancing immediate needs with longterm goals to support team effectiveness.
  • Contribute to process improvements, suggesting changes that enhance workflow and customer satisfaction.
-
Team Collaboration:

  • Support the customer support team by providing additional resources and assistance during peak times or for special projects.
  • Collaborate closely with multiple departments to ensure the customer lifecycle is supported from all angles.

What you bring to Oaky:

  • A keen eye for detail and a passion for precision.
  • Excellent organizational and prioritization skills, with the ability to manage multiple tasks simultaneously.
  • Strong communication skills and the ability to work effectively in a teamoriented environment.
  • A proactive attitude, driven to learn and grow within an operational role.
  • Experience in data entry or database management is preferred.
  • Familiarity with CRM systems, for example Salesforce, is a plus.

Bonus points if:

  • You have worked with tools like Intercom & Google Suite and are interested/knowledgeable in SaaS.
  • Project managementtype experience in a SaaS/Tech company or hotels.

Compensation & Benefits

  • An openminded and international work environment (our team consists of over 20 nationalities)
  • An amazing chance to have true impact in a fastgrowing SaaS company
  • Regular team outings (Fun Fun Fun days)
  • Very supportive, ambitious and fun colleagues
  • Salary range [60k80k INR or 3k4.5k MYR)
  • Employee Stock Option Plan (ESOP)
  • Learning & Development budget
  • Flexibility to work from abroad
  • Laptop
  • 25 holidays


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