IT Customer Technical Support and Solutions
5 months ago
EDITE - IT Customer Technical Support and Solutions Executive
EDITE is an EdTech company based in Singapore and aspires to be leading the industry in providing academic IT services like timetabling and resource management systems to Institutes of Higher Learning (IHL) in SE Asia. We are establishing ourselves as the market leaders for Singapore and Malaysia. This is an exciting field if you have a passion for working with educational institutes and providing tech solutions to improve student/staff/organisational experiences.
Job Summary:
The core objective of IT customer support is to guarantee the seamless and efficient utilization of the IT systems implemented for our users. This position demands a blend of technical expertise, problem-solving proficiency, strong communication skills, and a commitment to a customer-centric approach. Training will be provided.
General Duties
- Issue Resolution: Assisting customers in resolving technical problems or challenges they encounter with TimeEdit/EDITE products and services. This may involve troubleshooting, diagnosing issues, and providing step-by-step guidance to resolve problems.
- Customer Communication: Effective communication is crucial in IT customer support. Representatives need to communicate technical information in a clear and understandable manner, adapting their language to the level of technical expertise of the customer.
- User Training: Providing training sessions or resources to help customers better understand and utilize TimeEdit/EDITE. This proactive approach can reduce the likelihood of issues arising and enhance user competence.
- Documentation: Creating and maintaining documentation, such as knowledge base articles, FAQs, and manuals, to assist both customers and support staff in finding solutions efficiently.
- Ticketing System Management: Using ticketing systems to log, track, and manage customer inquiries. This helps support teams prioritise and organize their work, ensuring that all customer issues are addressed in a timely manner
- Remote Assistance: Utilizing remote access tools to troubleshoot and resolve issues on a customer's device without the need for physical presence.
- SLA Support: Depending on the nature of the business, providing round-the-clock support to accommodate users in different time zones or ensure continuous service availability.
**Educational Background**:
- Relevant educational qualifications in information technology, computer science, or a related field.
- **Customer Service Software (would be advantageous)**
○ Like Zendesk, Jira or similar.
- **Programming Languages (would be advantageous)**
- JavaScript
- Python
- Java or C#:
Web Technologies: (would be advantageous)
- HTML/CSS:.
- RESTful API: Understanding how to work with RESTful APIs, as many cloud-based systems expose APIs for integration.
API Integration: (would be advantageous)
- API Knowledge: Understanding how to interact with APIs, making API requests, and interpreting responses.
- Postman or similar tools: Proficiency in tools that facilitate API testing and debugging.
Cloud Computing Platforms:
- Basic Knowledge of cloud platforms: Familiarity with platforms like AWS, Azure, or Google Cloud, as many timetabling systems are hosted in the cloud.
**Remuneration Package**:
- **Base Salary**: Based on experience and market rate.
- **Performance-Based Bonuses**: There will be performance-based bonuses based on project deliverables.
- **Annual Increments and Reviews**: Yes upon confirmation and performance review.
- **Professional Development**: Opportunities for professional development, such as training, certifications, or attending relevant conferences.
- **Flexible Work Arrangements**: Flexibility in work arrangements, including remote work options.
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
-
Process Associate
5 months ago
Remote, Malaysia Benchmark Outsource Solutions and Support Full timeBrief description: - Support Client’s Sales Team and their efforts to sell products, subscriptions, and solutions to end customers. - Manage volumes of projects and data in varying stages of progression - Access and organize data submitted by clients, audit data integrity, work with internal and external teams to drive processes and provide...
-
Customer Success Advocate
5 months ago
Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full timeThe Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Customer Success Advocate provides timely technical support to our diverse user base. - **Role type**_ Contractor - **Reports to**_ Head of Customer Success - **Job location (s)**_ Global -...
-
IT Customer Support
5 months ago
Remote, Malaysia 1840 & Company Full time**Job Overview**: **Salary in Malaysian Ringgit: MYR 23 - MYR 33 per hour** **Work Schedule: 9 am to 5:30 pm Monday to Friday Sydney Australia time** **Responsibilities**: - Provide exceptional customer support for technical issues related to WordPress, WooCommerce, and other digital platforms. - Engage actively with clients through various communication...
-
Sales and Technical Support
5 months ago
Remote, Malaysia GrowthFn Full timeJob Description: Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base Identify and relate with various customer needs and scenarios provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner Transfer customers to appropriate departments...
-
Customer Solutions Consultant
5 months ago
Remote, Malaysia SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
-
Customer Support Associate
6 months ago
Remote, Malaysia Superorder Full time**About Superorder**: Superorder works with more than a thousand restaurants in 150+ cities offering virtual restaurants, order management, AI websites, and operational & financial management. To date it has processed more than 1.5M+ orders across the country. Founded in 2019, Superorder provides an all-in-one software platform that simplifies the way...
-
Customer Support Associate
5 months ago
Remote, Malaysia Superorder Full time**About Superorder**: Superorder works with more than a thousand restaurants in 150+ cities offering virtual restaurants, order management, AI websites, and operational & financial management. To date it has processed more than 1.5M+ orders across the country. Founded in 2019, Superorder provides an all-in-one software platform that simplifies the way...
-
Technical Specialist
5 months ago
Remote, Malaysia OPENLEARNING GLOBAL (M) SDN BHD Full timeThe Customer Success Team plays a pivotal role in supporting partners while improving the learning experience for all on OpenLearning. As part of this team, the Technical Specialist (L2) provides timely technical support to our diverse user base. - **Role type**_ Contractor - **Reports to**_ Head of Customer Success - **Job location (s)**_ Global -...
-
Technical Consultant
5 months ago
Remote, Malaysia NCR Full timeAbout NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...
-
Japanese Speaking Solution Assessment Consultant
5 months ago
Remote, Malaysia Inviso Full time**Solution Assessment Consultant -Native Japanese-Speaking (Remote)** **The Team** Inviso’s Microsoft Solution Assessment Consultant supports the delivery of consultative engagements to Microsoft Japan customers. Inviso’s Asia Solution Assessment Center engages Microsoft customers across segments and industries to drive Cloud Transformation, helping...
-
Microsoft Solution Assessment Consultant
5 months ago
Remote, Malaysia Inviso Full time**Microsoft Solution Assessment Consultant (Security)** **The Team*** Inviso’s Microsoft Solution Assessment Consultant role delivers a fully Managed Service to Microsoft Asia Solution Assessment Team and business groups integration. The Solution Assessment Desk engages Microsoft across segment customers to drive Cloud Transformation, helping...
-
Customer Support Executive
5 months ago
Remote, Malaysia Sleek Full time**About Sleek** Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in...
-
Customer Support Agent
5 months ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: We are a fast-growing E-Commerce brand with many opportunities, looking to bring on the best in class **Customer Support Representatives**! *** HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Paid Time Off! - Health and dental insurance - Performance and recognition incentives - Holiday Bonus! - Work from home! - We're growing...
-
Customer Support Agent
5 months ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: Join our rapidly expanding E-Commerce brand, teeming with exciting opportunities! We're on the lookout for top-tier** Customer Support Agent** to join our stellar team. **HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Health and dental insurance - Paid Time Off! - Holiday Bonus! - Recognition and performance incentives - Work...
-
Customer Support Agent
5 months ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: Join our rapidly expanding E-Commerce brand, teeming with exciting opportunities! We're on the lookout for top-tier** Customer Support Agent** to join our stellar team. **HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Health and dental insurance - Paid Time Off! - Holiday Bonus! - Recognition and performance incentives - Work...
-
Customer Support Agent
5 months ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: Join our rapidly expanding E-Commerce brand, teeming with exciting opportunities! We're on the lookout for top-tier** Customer Support Agent** to join our stellar team. **HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Health and dental insurance - Paid Time Off! - Holiday Bonus! - Recognition and performance incentives - Work...
-
Customer Support Representative
5 months ago
Remote, Malaysia GNM Salon Apparel Full time**ABOUT US**: Join our rapidly expanding E-Commerce brand, teeming with exciting opportunities! We're on the lookout for top-tier** Customer Support Representatives** to join our stellar team. **HOW TO APPLY** **PERKS & BENEFITS**: - Salary - $3-$4USD/hr - Health and dental insurance - Paid Time Off! - Holiday Bonus! - Recognition and performance...
-
Technical Program Manager
5 months ago
Remote, Malaysia ClearTax Full time**About ClearTax** The journey of simplicity throughout the last decade urged us to make things clear so that it's easier done than said. ClearTax today is India's leading fintech SaaS platform, serving 3K+ enterprises, 6L+ SMEs, and 5M+ individuals, with our ITR, GST, e-Invoicing products, and more. While the journey has not been easy, it has been...
-
Technical Consultant/ IT Specialist
5 months ago
Remote, Malaysia Inviso Full time**IT Specialist**: **Inviso - Malaysia** **The Role** **Key Activities** - Administration, support and configuration of Microsoft 365 and related services for staff - Deploying and provisioning new users and equipment (desktops, laptops, and printers) - Assisting users with day-to-day account administration (lockouts, password resets,...
-
Customer Service Representative
5 months ago
Remote, Malaysia CryptoChatter Solutions Full timeAbout Us: We are a dynamic and innovative company specialising in online customer support and services. We are committed to staying at the forefront of the fast-paced digital finance world, providing expert guidance and assistance to our clients' customers in navigating the complexities of digital technologies. **Job Description**: We are on the lookout for...