Customer Solutions Consultant

1 week ago


Remote, Malaysia SiteMinder Full time

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together

**What We Do**

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 41,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

**About the Customer Solutions Consultant role...**

The Customer Solutions Consultant will provide technical assistance and advice to SiteMinder customers and partners across the region. Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.

**What you’ll do...**:

- Provide Technical Support to all SiteMinder labelled products and services to internal and external customers, with a primary focus across the Mandarin language speaking APAC region.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally.

**What you’ll have...**:

- High level of customer service and IT technical skills.
- Fluent Mandarin and English communication skills, both written and verbal.
- Strong Analytical skills - You’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment.
- An ability to diagnose and troubleshoot web browser and connectivity issues.
- Great capacity for both internal and external customer interaction as well as conflict resolution.
- Stakeholder management and working across internal teams to find solutions.
- Desirable: Previous experience working in a high volume contact centre providing technical customer support.
- Desirable: Previous experience working in the hospitality industry in a technical or guest facing capacity.
- Desirable: Previous experience dealing with database query languages or tools (e.g. SQL, Python)
- Desirable: Fluent spoken and written Mandarin

**Our Perks & Benefits**
- Equity packages for you to be a part of the SiteMinder journey
- Fully remote working from home
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.

LI-Remote



  • Remote, Malaysia Inviso Full time

    Microsoft Solution Assessment Consultant (Security)The TeamInviso's Microsoft Solution Assessment Consultant role delivers a fully Managed Service to Microsoft Asia Solution Assessment Team and business groups integration. The Solution Assessment Desk engages Microsoft across segment customers to drive Cloud Transformation, helping organizations gain a...


  • Remote, Malaysia Inviso Full time

    **Solution Assessment Consultant -Native Japanese-Speaking (Remote)** **The Team** Inviso’s Microsoft Solution Assessment Consultant supports the delivery of consultative engagements to Microsoft Japan customers. Inviso’s Asia Solution Assessment Center engages Microsoft customers across segments and industries to drive Cloud Transformation, helping...


  • Remote, Malaysia Inviso Full time

    **Microsoft Solution Assessment Consultant (Security)** **The Team*** Inviso’s Microsoft Solution Assessment Consultant role delivers a fully Managed Service to Microsoft Asia Solution Assessment Team and business groups integration. The Solution Assessment Desk engages Microsoft across segment customers to drive Cloud Transformation, helping...


  • Remote, Malaysia Inviso Full time

    Solution Assessment Consultant -Native Japanese-Speaking (Remote)The TeamInviso's Microsoft Solution Assessment Consultant supports the delivery of consultative engagements to Microsoft Japan customers. Inviso's Asia Solution Assessment Center engages Microsoft customers across segments and industries to drive Cloud Transformation, helping organizations gain...


  • Remote, Malaysia amIT Global Solutions Pvt Ltd Full time

    Greetings!! We have wonderful opportunity for **MS Dynamics - Finance Consultant!!** **Duration : 12 Months Extendable Contract** **Role : Microsoft Dynamics 365 Finance Consultant** **Location : Remote - Work from Home** **Payroll under : amIT Global Solutions Sdn Bhd** **Experience : 4+years** **Responsibilities**: The Microsoft Dynamics 365 Finance...


  • Remote, Malaysia amIT Global Solutions (Pte.) Ltd Full time

    **Responsibilities**: The Microsoft Dynamics 365 Finance team **grew from 11 to 23 people** **the past 5 years** and our aim is to grow even further. This we do by being a true innovator and **early adopter** **of Dynamics 365**, by constantly challenging ourselves and our customers in doing more with the latest technologies. We enable you (and every other...


  • Remote, Malaysia amIT Global Solutions (Pte.) Ltd Full time

    Responsibilities:The Microsoft Dynamics 365 Finance team grew from 11 to 23 people the past 5 years and our aim is to grow even further. This we do by being a true innovator and early adopter of Dynamics 365, by constantly challenging ourselves and our customers in doing more with the latest technologies.We enable you (and every other colleague) to design...

  • Business Consultant

    2 weeks ago


    Remote, Malaysia CSG Full time

    As a link between the customer and project director, the Ascendon Business Consultant Senior contributes to the building of trusted and valuable partnerships with our customers. The core function of this role is to manage a full customer engagement including scope, budget, resources, deliverables, issues, and escalations while continually managing the...

  • Solution Architect

    2 months ago


    Remote, Malaysia Luxoft Full time

    **Project** Description**: One of the global banks is expanding its presence in APAC. As a part of expansion, client is looking to hire Solution Architect, who will play a key role in expansion. **Responsibilities**: - Lead the design for new solutions requested by the regional CIO / head of architect - Provides consultancy and advisory services to the...

  • Solution Architect

    1 week ago


    Remote, Malaysia Luxoft Full time

    **Project** Description**: One of the global banks is expanding its presence in APAC. As a part of expansion, client is looking to hire Solution Architect, who will play a key role in expansion. **Responsibilities**: - Lead the design for new solutions requested by the regional CIO / head of architect - Provides consultancy and advisory services to the...


  • Remote, Malaysia Edite Pte Ltd Full time

    EDITE - IT Customer Technical Support and Solutions Executive EDITE is an EdTech company based in Singapore and aspires to be leading the industry in providing academic IT services like timetabling and resource management systems to Institutes of Higher Learning (IHL) in SE Asia. We are establishing ourselves as the market leaders for Singapore and...

  • Ai Solution Architect

    2 weeks ago


    Remote, Malaysia Neurons Lab Full time

    **Objective**: - To convert SQLs to signed contracts - To convert GenAI PoC service to further AI development services **Areas of Responsibility**: - Pre-sales responsibilities - Requirements collection during the scoping workshop - Problem space definition (i.e. what business problem needs to be solved, how it’s referred to the bigger picture) -...

  • Ot Exstream

    3 weeks ago


    Remote, Malaysia Open Text Corporation Full time

    **OT Exstream - Principle Learning Consultant**: - Req id: 36231- Virtual, MY**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **OPENTEXT - THE...


  • Remote, Malaysia TÜV SÜD America Full time

    TÜV SÜD Global Risk Consultants (GRC) is the leading unbundled property loss control provider worldwide, offering a complete portfolio of services including Fire Protection Engineering, Boiler & Machinery Engineering, Infrared Thermographic Surveys, Jurisdictional Boiler & Pressure Vessel Inspections, Natural Hazards Analysis, Diversified Services, and...

  • Ot Exstream

    3 weeks ago


    Remote, Malaysia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is...


  • Remote, Malaysia Inviso Full time

    **IT Specialist**: **Inviso - Malaysia** **The Role** **Key Activities** - Administration, support and configuration of Microsoft 365 and related services for staff - Deploying and provisioning new users and equipment (desktops, laptops, and printers) - Assisting users with day-to-day account administration (lockouts, password resets,...


  • Remote, Malaysia Inviso Full time

    **IT Specialist**: **Inviso - Malaysia** **The Role** **Key Activities** - Administration, support and configuration of Microsoft 365 and related services for staff - Deploying and provisioning new users and equipment (desktops, laptops, and printers) - Assisting users with day-to-day account administration (lockouts, password resets,...

  • Technical Consultant

    3 weeks ago


    Remote, Malaysia NCR Full time

    About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...


  • Remote, Malaysia ASL Advisory Pte. Ltd. Full time

    About ASL Advisory Job title: Accounting Executive/ Senior Executive - Cloud Solutions (Remote working available) Who we are looking for **Responsibilities**: Daily bookkeeping activities on Xero accounting software (maintenance of AP, AR, reconciliation) Computation GST F5 return Computation of corporate income tax return Migration of clients’ accounts...


  • Remote, Malaysia ASL Advisory Pte. Ltd. Full time

    About ASL Advisory Job title: Accounting Executive/ Senior Executive - Cloud Solutions (Remote working available) Who we are looking for **Responsibilities**: Daily bookkeeping activities on Xero accounting software (maintenance of AP, AR, reconciliation) Computation GST F5 return Computation of corporate income tax return Migration of clients’ accounts...