Retail Operation Manager
3 weeks ago
**SCOPE AND GENERAL PURPOSE OF THE JOB**
- An integral part of the day-to-day operations of the department. Managing, coordinating and developing Store Managers to achieve and excel annual sales budgets and profitably of all assigned retail outlets.
- Working closely with the General Managers to ensure the division’s strategic plans are executed thoroughly and all goals achieved.
**MAIN DUTIES AND RESPONSIBILITIES**
- Assist and ensure both in written and delivered sales target of the entire stores are achieved a monthly and yearly basis.
- Build effective relationships with retail partners.
- Ensure thorough and up to date knowledge of the retail industry, including competitors, retail partner performance and consumer trends.
- Identify opportunities through consumer insights to drive business performance.
- Provide high profile leadership and direction by maintaining positive customer service and employee relations.
- Accountable for all aspects of store operations.
- Ensure that safety and securities are maintained, reporting all problems/hazards immediately.
- Assist with all new store set up’s. This includes site technical meetings and progress reports, merchandizing and fixtures staffing, training of new staff etc.
- Oversee performance and resources to ensure sales achievement, customer service, appropriate staffing and expenditures.
- Work closely with purchaser to find out on newly arrive stocks and arrange for all stores to transfer them into respective stores for display.
- Undertake to oversee and work closely with warehouse on service location items including taking actions on way to minimize the stocks level in this location.
**JOB DESCRIPTION**
- Ensure that all stores are scanning out the delivered sales (status 7) on timely manner.
- Maximizes quality and quantity of production placement of stock on sales floor through good merchandising and ensuring appropriate stock rotation and mark downs.
- Responsible for managing all employees, including but not limited to hiring, coaching/counseling, discipline,terminations, evaluations and initiation of wage adjustments.
- Ensure proper training of employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store housekeeping.
- Ensure that all paperwork and reports are completed accurately and in a timely fashion
- Conduct employee briefings.
- Follow and enforce all company policies and procedures.
- Ad Hoc assignments as and when required.
**Remuneration & Benefits**
- Group Insurances
- Many type of leaves
- Staff purchase
**Job Types**: Full-time, Permanent
**Salary**: RM5,000.00 - RM10,000.00 per month
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