![YSK MAJU VENTURES SDN BHD](https://media.trabajo.org/img/noimg.jpg)
Sales Support Customer Service
2 weeks ago
**2 POSITION AVAILABLE URGENT FOR SALES SUPPORT CUM CUSTOMER SERVICE**
**REQUIREMENTS**
- Requires excellent communication skills with customers and team members.
- Strong focus on providing exceptional service and ensuring customer satisfaction.
- Understanding of sales techniques and the ability to upsell or cross-sell products or services.
- The ability to recognize customer problems or concerns and find appropriate solutions.
- Ability to attentively listen to customer needs and address them appropriately.
- Familiarity with the company's products or services to provide accurate information and support.
- Capability to prioritize tasks effectively and manage multiple customer inquiries simultaneously.
- Proficiency in using customer relationship management (CRM) software and other relevant tools:
- Preferably SQL system knowledge
- Maintaining a positive and enthusiastic demeanor, even during challenging situations.
- Skill in de-escalating conflicts and resolving customer complaints or issues in a satisfactory manner.
- Prior experience in a sales or customer service role, preferably in a similar industry, is a plus.
**RESPONSIBILITIES**
- Provide exceptional customer service by promptly responding to customer inquiries and resolving issues or concerns.
- Upsell or cross-sell products and services to customers, identifying opportunities to maximize sales.
- Process customer orders, including order entry, verification, and tracking, ensuring accuracy and timely delivery.
- Maintain customer databases and update customer information, ensuring its accuracy and completeness.
- Follow up with customers to ensure their satisfaction, address any additional needs, and foster long-term relationships.
- Collaborate with internal teams, such as sales, marketing, and product development, to relay customer feedback and insights for continuous improvement.
- Stay up-to-date with product knowledge and industry trends to effectively address customer inquiries and provide relevant information.
- Adhere to company policies and procedures, including privacy and data protection guidelines, to ensure customer information is handled securely and confidentially.
Schedule:
- **Monday to Friday (8.00 a.m. - 5.00 p.m.)**:
- **Saturday (8.00 a.m. - 1.00 p.m.)**
**Experience**:
- Sales (preferred)
**Education**:
- Diploma/Advance Diploma (preferred)
**Language**:
- Malay (required)
- English (required)
Any future enquirers kindly contact us to **(011-59796849) Hotline**
Thank You.
**Salary**: RM1,800.00 - RM3,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
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