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Native Korean

4 months ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

**Vacancy: Viewer Experience Advocates (Customer Service)**
- Location: Kuala Lumpur Sentral, Malaysia.
- Salary: MYR8000 + KPI Allowance: MYR889
- Working Hours: 8am-8pm (Monday-Sunday Including Public Holidays) only 5 day of working.
- There are two shifts which are 8am-5pm and 11am-8pm
- Language: Korean +English
- Education:

- High school diploma (with more than 3 years of working experience can apply)
- (must have at least one year of experience in CS)
- Bachelor Degree (with no experience can apply)
- Joining date: 4th March, 2024
- Headcount: 10

**Role Description**

Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience

Advocate who will be an exceptional addition to our Viewer Experience team. As a Viewer Experience

Advocate, you will be the first point of contact for viewers and a critical brand ambassador. The

right person for this role is enthusiastic at addressing our customers’ needs and ready to take on

new challenges. If you are someone who enjoys delivering world class customer service, then this

is a great role for you.

**What you will do**
- Viewer Experience Advocates will assist viewers through phone and/or chat about account

functionality & troubleshooting of system configurations and network settings.
- Give accurate and real-time responses to viewer inquiries.

**What to bring**
- Good in typing, phone, and computer navigation skills.
- Familiarity with digital streaming services and devices.
- Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to

better accommodate the needs of our viewers or our team.
- Communicate effectively and professionally with others, from viewers to fellow advocates.

**Job Types**: Full-time, Permanent

**Salary**: RM8,000.00 - RM8,886.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Kuala Lumpur, Malaysia?