Customer Service Representative Native Korean

6 months ago

Kuala Lumpur, Malaysia growthfn Full time

Chat Support - Native Korean

❇ Headcount: Total 20 (8+12)

❇ DOJ: 11th March (8), 25th March (12)

❇ Educational: Degree (Fresher will also do) or Diploma holder with 3 yrs exp

❇ Working Hour: 24*7 Rotational

❇ Location: KL Sentral, Malaysia

❇ Salary: Basic 8,200 RM (Negotiable) + Complexity Allowance: 1,000RM + Housing Allowance 200RM + Shift Allowance

Job Summary:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Job Types**: Full-time, Permanent

Pay: RM8,507.30 - RM10,166.31 per month

**Benefits**:

- Free parking
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Signing bonus
- Tips
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Korean (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

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