Technical Customer Support

2 weeks ago

Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

**Responsibilities**:
As a technical support representative on the Enterprise team, you'll handle a broad range of customer cases for Workspace clients. You'll gather information from customers, troubleshoot technical and account issues, and escalate cases as needed.

3. Deliver a consistent high level of customer service.

4. Ensure correct representation of the customer’s corporate and brand images in all interactions.

5. Maintain product and procedural knowledge and expertise associated with supported products and brands.

6. Escalate potential service issues with Supervisor or designated customer contact person / group.

7. Provide cover for other First Line Agents in their absence, either within the same team or across teams.

8. Liaise with Supervisor on specific projects where requested.

9. Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.

10. Attend regular Team Meetings.

11. Work on additional tasks required by team management related to keeping up desk performance, quality and customer satisfaction.

**Requirements**:
1. Diploma or Degree with minimum 6 months working experience in Customer Service/Technical Support

2. Fluent in verbal and written for Korean (Native Only)

3. For English Language - Minimum English is required, Business English preferred

4. Good with keyboard skills (passed a standard Keyboard test)

5. Analytical skills to make good decisions based on a set of input factors.

6. Self-motivated individual to do repetitive tasks

7. Process/product knowledge or the willingness/enthusiasm to learn about it

8. Willingness to stretch to meet and exceed targets

**Job Types**: Full-time, Permanent

**Salary**: RM8,000.00 - RM9,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Technical Support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Korean (preferred)

Ability to Commute:

- Kuala Lumpur (preferred)

  • Technical Support

    3 weeks ago

    Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    **Responsibilities**: Diagnosing and resolving technical issues reported by customers or end-users. Providing customer support and assistance through various communication channels. Documenting and tracking reported issues, troubleshooting steps, and solutions. Acquiring in-depth product knowledge and staying updated on new features and...

  • Technical Support

    3 weeks ago

    Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full time

    **Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

  • Technical Support

    3 weeks ago

    Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full time

    **Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

  • Technical Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TC Management Services Corporation Sdn Bhd Full time

    Responsibilities:Diagnosing and resolving technical issues reported by customers or end-users.Providing customer support and assistance through various communication channels.Documenting and tracking reported issues, troubleshooting steps, and solutions.Acquiring in-depth product knowledge and staying updated on new features and updates.Collaborating with...

  • Technical Support

    2 weeks ago

    Kuala Lumpur, Malaysia FirstWorks Group Sdn. Bhd. Full time

    **Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...

  • Technical Customer Support

    2 weeks ago

    Kuala Lumpur, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

    **Responsibilities**: As a technical support representative on the Enterprise team, you'll handle a broad range of customer cases for Workspace clients. You'll gather information from customers, troubleshoot technical and account issues, and escalate cases as needed. 3. Deliver a consistent high level of customer service. 4. Ensure correct representation...

  • Technical Support Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Engineer

    1 month ago

    Kuala Lumpur, Malaysia Kofax Full time

    Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job Purpose:The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • IT Technical Support

    2 weeks ago

    Kuala Lumpur, Malaysia VTA Corporation Sdn Bhd Full time

    Key responsibilities - Provides onsite/on-line support to customers for assigned Project or incidents. - Delivers support and advice on Hardware and Software for Customer/Business Partner. - Able to handle multiple projects simultaneously and needs to be proactive. - Resolve technical problems; identify and diagnose problem escalation and solution tracking....

  • Technical Support Engineer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job PurposeThe Technical Support Engineer is responsible for providing critical technical support to business partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Technical Support Engineer

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tungsten Automation Full time

    Job PurposeThe Technical Support Engineer is responsible for providing critical technical support to business partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

  • Moodle Technical Support

    1 week ago

    Kuala Lumpur, Malaysia MODERNLMS SDN BHD Full time

    MODERNLMS is seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team. As a key player in the Moodle Support team, you will be responsible for ensuring smooth day-to-day operations and providing exceptional support to our valued customers. **Responsibilities**: Daily Operations Support: Monitor and maintain the...

  • Technical Support

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full time

    Responsibilities: Diagnosing and resolving technical issues reported by customers or endusers. Providing customer support and assistance through various communication channels. Documenting and tracking reported issues, troubleshooting steps, and solutions. Acquiring indepth product knowledge and staying updated on new features and updates. Collaborating with...

  • Technical Support Intern

    3 weeks ago

    Kuala Lumpur, Malaysia Quandatics (M) Sdn Bhd Full time

    As a Technical Support Intern, you will assist our IT team in providing exceptional customer service and resolving technical issues. You will have the opportunity to gain practical experience in troubleshooting software and hardware problems, responding to both internal & external inquiries, and documenting support tickets. **Key Responsibilities**: -...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia PRISM+ Full time

    establishing a solid foundation for our service team, particularly in the areas of product refurbishment andcannibalization. This role also involves serving as the go-to technical resource for our customer service team,aiding them in delivering top-notch troubleshooting solutions for our customers to ensure a seamless andspeedy resolution.This individual...

  • Technical Support Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia Kofax Full time

    **Job Purpose**: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • Technical Support Specialist

    21 minutes ago

    Kuala Lumpur, Malaysia Kofax Full time

    **Job Purpose**: The Technical Support Engineer Specialist is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...

  • IT Technical Support

    2 months ago

    Kuala Lumpur, Malaysia Velocity Solutions Inc Full time

    **JOB SUMMARY** Responsible for providing end user technical support. **DUTIES AND RESPONSIBILITIES** - Troubleshoot and resolve basic hardware and software issues. - Assist with password resets, account creations, and access management. - Document and track incidents, requests, and resolutions in a ticketing system. - Escalate complex issues to Escalation...