Customer Service Associate
6 months ago
**Customer Service Associate (Mandarin Speaking & Open to Fresh Graduates)**
**What you will be doing**:
- Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.
- Strong adherence to SOPs / manuals when performing daily tasks.
- Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
- Highlight top enquiries from customers and any common issues for the day.
- Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
- Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
- Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.
- Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
- Responsible to provide good customer experience on every interaction with clients.
- Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.
**What you will need**:
- At least 1 year of relevant experience in customer service / contact centre. / Open to Fresh Graduates as well.
- Experience gained in FX/Finance industry will be an added advantage.
- Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
- Must be able to work on shifts.
- Fluent in **verbal & written both English and Mandarin**
**What we can offer you**:
- Medical Benefit
- Life Insurance
- Optical Benefit (yearly)
- Meal Allowance (monthly)
- Travel Allowance (monthly)
- Gym/Fitness Subside (monthly)
- Work From Home (1-day a week)
- Work From Anywhere Policy (T&C applies)
**- Full Employment Pass and Work Visa coverage**
**Interview process**:
- Virtual meet with a member of the TA team - 30 minutes
- Virtual meet with hiring manager - 1 hour
- Final interview with CO-CEO and/ or CEO - 1 hour
**Job Types**: Full-time, New-Grad
**Salary**: From RM3,500.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Gym membership
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Supplemental pay types:
- Overtime pay
- Performance bonus
- Retention bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
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