Customer Service Assistant
5 months ago
Job Responsibilities:
- Respond to customer inquiries and complaints in a timely and professional manner
- Resolve customer complaints and issues by investigating problems, developing solutions, and making recommendations
- Maintain accurate customer records and ensure customer data is up-to-date
- Provide feedback to management regarding customer concerns and issues
- Collaborate with others teams (sales and production)
- Assist with administrative tasks as needed
Job Requirements:
- High school diploma or equivalent; some college coursework preferred
- 1+ years of customer service experience in a manufacturing
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite
- Experience with glass manufacturing or a related industry is a plus
- **Able to communicate in Mandarin, Bahasa Malaysia and English**:
- **Working hour Monday to Friday - 8am - 5pm, Saturday 8am - 1pm**
**Open for Malaysians only
Kindly send in your updated resume to "tracylim at orgresources dot com dot my"
**Salary**: RM1,184.03 - RM2,000.00 per month
**Benefits**:
- Maternity leave
Schedule:
- Holidays
Ability to commute/relocate:
- Muar: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
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