Customer Support Assistant

3 weeks ago


Johor Bahru, Malaysia Merchantrade Asia Sdn Bhd Full time

**Responsibilities**:

- Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
- Attending to walk-in customers and phone inquiries and complaints in the branch;
- Opening and maintaining customer accounts for all products & services;
- Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
- Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
- Provide after-sales customer service and public relations support;
- General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
- Calculate daily transactions and ensure it tallies with the system;
- Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
- Support Branch Operations and Administration Tasks
- Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
- Verify daily end day closing checklist report.

**Requirements**:

- Professional Certificate or Diploma in any field
- Good command of English and Bahasa Malaysia in both verbal and written
- Fresh graduates are encourage to apply

**Vacancy Locations**:

- Taman Daya
- Cemerlang
- Gelang Patah
- Kulai
- Batu Pahat
- Taman Sri Bahagia

**Salary**: From RM1,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Supplemental pay types:

- Overtime pay


  • Executive Assistant

    6 days ago


    Johor Bahru, Johor, Malaysia Jobstreet Malaysia Full time

    We seek highly motivated individuals to join our team as Customer Service Executives. In this role, you will be responsible for handling customer inquiries and providing solutions that meet their needs.Job Scope:Manage inbound calls, offering assistance and resolving issues to customer satisfactionCollaborate with colleagues to drive business results and...


  • Johor Bahru, Malaysia Merchantrade Asia Sdn Bhd Full time

    **Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...


  • Johor Bahru, Johor, Malaysia Viskou Technology Sdn Bhd Full time

    We're on the lookout for a detail-oriented Sales Administration Assistant to support our growing team at Viskou Technology Sdn Bhd. As a key member of our team, you'll play a crucial role in driving business success.Your primary responsibilities will include maintaining customer records, collaborating with the department manager, and engaging with customers...


  • Johor Bahru, Johor, Malaysia ILT Optics (M) Sdn. Bhd. Full time

    Job OverviewWe are looking for a skilled Mandarin Speaking Customer Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, primarily communicating in Mandarin.This is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences...


  • Johor Bahru, Malaysia OPS Technologies Sdn Bhd Full time

    **Responsibilities**: - Assist in all purchase orders and deliveries/shipments inquiries/concerns - Assist in processing and management of customers’ orders with timely deliveries and shipments arrangement - Assist to ensure completion in the most optimum manner - Assist to review and support/prepare all shipping documents - Assist to perform Goods...


  • Johor Bahru, Malaysia OPS Technologies Sdn Bhd Full time

    **Responsibilities**: - Assist in all purchase orders and deliveries/shipments inquiries/concerns - Assist in processing and management of customers’ orders with timely deliveries and shipments arrangement - Assist to ensure completion in the most optimum manner - Assist to review and support/prepare all shipping documents - Assist to perform Goods...


  • Johor Bahru, Johor, Malaysia Maliexp Full time

    Job OverviewMaliexp is seeking a highly skilled Customer Support Representative to join our team in Malta.ResponsibilitiesRespond to customer inquiries and provide timely assistance.Guide customers on system operations and troubleshoot issues effectively.Maintain accurate records and documentation.Develop instructional materials, including presentations and...


  • Johor Bahru, Johor, Malaysia SupportYourApp Full time

    **About the Role:**We are seeking a skilled Customer Support Specialist to join our team at SupportYourApp. As a key member of our support team, you will be responsible for providing exceptional customer service via chats and emails. You will work with customers from diverse backgrounds, supporting them in both Chinese and English.In this role, you will have...


  • Johor Bahru, Malaysia Upright Talent Full time

    As a IT Support Assistant, you will play an important role in troubleshooting system and network problems and diagnosing and solving hardware or software faults. **Area of Responsibility** You will play an important role in: - Install and configure software and computer systems. - Troubleshoot and resolve issues with software or hardware. - Provide...


  • Johor Bahru, Johor, Malaysia Mumsme Full time

    Job DescriptionMumsMe is seeking a dedicated Customer Service Support Specialist to join their team. This role involves providing exceptional support to customers over the phone, ensuring prompt delivery of professional assistance.The ideal candidate will possess excellent communication skills and be detail-oriented, customer-service oriented, and able to...


  • Johor Bahru, Malaysia Skubbs Sdn Bhd Full time

    **Responsibilities**: - Work with a variety of different clients and end-users providing service that is friendly, fast, and efficient through phone and Internet. - Work with a ticketing system to document, prioritize and resolve support requests - Liaise with the internal support team to resolve issues and system updates - Manage support cases to ensure...


  • Johor Bahru, Malaysia Df Automation and Robotics Full time

    **Job Description & Responsibilities**: - Assist in CS data flow development and data cleaning process - Assist in the development of CS job process management tools - Assist in the development of CS analytical dashboard - Process the Jobsheet into specific technical documents. - Assist in programming, including Python, HTML, JavaScript (Custom Panel),...

  • Customer Support

    2 days ago


    Johor Bahru, Malaysia Upright Talent Full time

    Provide first level contact and convey resolutions to customer - Properly escalate unresolved queries to the next level of support - Ensure customer enquiries are followed up in a timely manner - Diagnose and resolve software issues **What you'll get in return** - Competitive Salary Package - Comprehensive Benefits (Bonus + Allowance) - Structured Career...


  • Johor Bahru, Johor, Malaysia Tiansi Jewellery Full time

    Support Assistant to CEOWe are seeking a highly skilled and experienced support assistant to join our team as the right-hand person to our CEO. As the ideal candidate, you will possess excellent organizational and communication skills, with the ability to work effectively in a fast-paced environment.About the Role:The successful candidate will provide...


  • Johor Bahru, Johor, Malaysia EP Manufacturing Berhad Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Care Executive to join our team at EP Manufacturing Berhad. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through inbound calls.Working Location: Johor Bahru - Bandar Iskandar Puteri, Malaysia & Singapore...


  • Johor Bahru, Johor, Malaysia Jobstreet Malaysia Full time

    Job RequirementsTo be successful as a Quality Assurance Customer Support representative, you will need to possess:Excellent communication and interpersonal skills.A strong ability to empathize with customers and provide solutions to their problems.The ability to work well under pressure and meet deadlines.Familiarity with customer service software and...


  • Johor Bahru, Malaysia Merchantrade Asia Sdn. Bhd. Full time

    Job Scope - Attending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch...


  • Johor Bahru, Malaysia VH Associates Sdn Bhd Full time

    **We offer attractive salary and benefits, hybrid work arrangement and Flexi-time arrangement** **Responsibilities**: - Maintain thorough knowledge of company’s services - Achieve or exceed customer service targets and objectives - Deliver on service-level-agreement commitments made to customers on availability, reliability and respond turnaround time -...


  • Johor Bahru, Malaysia MINDe Group Full time

    Your new role: - Take customer calls and provide accurate, satisfactory answers to their queries and concerns - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Guide callers through troubleshooting, navigating the company site or using the products or services - Review customer or client accounts, providing...


  • Johor Bahru, Malaysia Interconnect Ventures Full time

    Launch Your Sales Support Career in SG! **Do you thrive in a fast-paced environment and enjoy supporting a dynamic team?** We're looking for a motivated and organized Sales Support Assistant to join our growing company in Singapore! Work location in Ubi Cres area, Geylang - nearby to MacPherson MRT Station (CC10). **In this role, you'll play a vital role...