Customer Support Specialist

3 days ago


Johor Bahru, Johor, Malaysia SupportYourApp Full time

**About the Role:**

We are seeking a skilled Customer Support Specialist to join our team at SupportYourApp. As a key member of our support team, you will be responsible for providing exceptional customer service via chats and emails. You will work with customers from diverse backgrounds, supporting them in both Chinese and English.

In this role, you will have the opportunity to develop your skills and knowledge in customer support, working with cutting-edge technology. You will also have access to ongoing training and development opportunities to help you grow in your career.

To succeed in this role, you should have native Chinese and English upper intermediate (B2 level) language proficiency, at least 6 months of experience in a customer support role, and strong analytical and research skills.

The ideal candidate will have a positive and responsible attitude, excellent communication skills, and the ability to work effectively in a remote environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

**Responsibilities:*

  • Provide high-quality customer support via live chats and emails
  • Build strong relationships with customers through active listening and empathy
  • Meet performance metrics and KPIs
  • Stay up-to-date with the latest technologies and industry trends


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