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Front Desk Support Specialist

2 weeks ago

Johor Bahru, Johor, Malaysia WCT Hartanah Jaya Sdn Bhd (Paradigm Mall Johor Bahru) Full time
Front Desk Support Specialist - Paradigm Mall Johor Bahru

We are looking for a highly organized and detail-oriented Front Desk Support Specialist to provide exceptional support to our customers and internal teams.

The successful candidate will be responsible for managing the front desk operations, responding to customer inquiries, and providing general administrative support to the mall management.

Key Responsibilities:

  1. Front Desk Operations: Manage the front desk operations, including answering phone calls, responding to emails, and providing general administrative support.
  2. Customer Support: Provide excellent customer service, responding to inquiries, and resolving issues in a timely and efficient manner.
  3. Documentation: Maintain accurate records and documentation of customer interactions, including feedback and complaints.
  4. Ticketing System: Assist in maintaining the ticketing system, ensuring that all tickets are processed efficiently and effectively.

About the Role:

This is a great opportunity for a skilled and customer-focused individual to join our team and contribute to the success of Paradigm Mall Johor Bahru.