Luxury Hotel Operations Director

6 days ago


Johor Bahru, Johor, Malaysia Care Luxury Hotels & Resorts Full time
Care Luxury Hotels & Resorts

We are seeking a results-driven and customer-focused Front Office Supervisor to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences and ensuring the smooth and efficient operation of our front desk.

Key Performance Indicators (KPIs):
  • Guest satisfaction ratings.
  • Efficiency of check-in/check-out processes.
  • Staff performance and development.
Responsibilities:
  • Supervise and train receptionists to deliver exceptional customer service.
  • Manage the front office system, including registration, mail, key, and concierge counters.
  • Assist with guest services, including handling complaints and resolving issues.
  • Coordinate with other departments to ensure seamless guest experiences.
Requirements:
  • Bachelor's degree in Hospitality Management or related field.
  • Minimum 2 years of experience in front office operations.
  • Excellent communication and leadership skills.
  • Able to work effectively in a fast-paced environment.


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