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Front Office Team Lead

2 weeks ago

Johor Bahru, Johor, Malaysia Thistle Hotel, Johor Bahru Full time
Job Overview

Thistle Johor Bahru is a five-star hotel located in the heart of Johor Bahru, offering luxurious amenities and exceptional service to our guests. We are currently seeking a Front Office Manager to join our team and contribute to our success.

Responsibilities:
  • Perform day-to-day operations of the Reception, Call Centre, Concierge, and Executive Lounge
  • Liaise with General Manager and HOD's to establish and review standards within the department
  • Organize and coordinate front office operations according to established standards
  • Maximize sales opportunities and control costs to achieve financial targets
  • Ensure strict control over cash and credit transactions
Requirements:
  • Minimum 3 years' experience as a Front Office Manager in a similar hotel environment
  • Strong leadership and communication skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of hospitality industry standards and best practices