IT Support Specialist

3 days ago


Johor Bahru, Johor, Malaysia Gds Services Full time

Gds Services is a global leader in the development and operation of high-performance data centers, with a strong presence across Asia and Europe. As we continue our exciting expansion into new international markets, we are seeking talented individuals who are passionate about joining us on this growth journey.

The Sales Support Specialist plays a crucial role in assisting the sales team by managing administrative tasks, coordinating customer communications, preparing reports, and ensuring that sales processes run smoothly. This position is essential in helping the sales team focus on closing deals by handling the behind-the-scenes tasks that facilitate success.

Key Responsibilities:

  • Assist sales representatives in preparing proposals, presentations, and contracts by providing administrative support.
  • Process and manage customer orders, ensuring accuracy and timely delivery through effective organizational skills.
  • Maintain and update customer records in CRM systems to ensure seamless communication and coordination.
  • Organize and maintain sales documents, reports, and records to provide valuable insights and support decision-making.
  • Prepare sales reports, forecasts, and tracking documents for management to monitor progress and identify areas for improvement.
  • Coordinate and communicate with customers to resolve issues or answer questions, maintaining strong relationships and ensuring customer satisfaction throughout the sales process.

Required Skills and Qualifications:

  • Bachelor's degree is preferred, with proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Strong organizational and multitasking skills with attention to detail, excellent written and verbal communication skills, and ability to work well independently and as part of a team.
  • Customer-focused attitude with problem-solving skills, ability to adapt to changing priorities and deadlines, and strong analytical skills to analyze data and make informed decisions.


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