Assistant Manager, Groups
5 days ago
**Position Title**:
- Assistant Manager, Groups
**Reports To**:
- Senior Manager, RM Systems and Insight
**Role Purpose**:
- Deliver and implement MAG revenue plan and strategies for group bookings through rigorous, constant, and forensic evaluation and analysis and competitive positioning to implement optimal approach..
**Key Accountability**:
- Achieve all Groups revenue budget and KPIs by through on-going process of coordination and acceptance evaluation of Group Portal, Ad-Hoc and Series group requests
- Review the daily and monthly reports on Group Materialisation, identify routes with poor MR of their groups and strategise corrective action and/or policies to improve by being the liaison to communicate to relevant areas e.g. RMD pricing analysts, Sales Department / Regional Offices to take appropriate actions
- Take proactive actions thru analytical, strategic approach as well as forward thinking in automating Groups processes thru Group Portal for better coordination and delivery
- Assist in matters relating to Groups including budgetting and administation work where relevant eg. preparing management paper, reports, data management etc
**Qualifications & Working Experience**:
- Bachelor’s Degree in Numerical discipline (e.g. Economics), Science & Information Technology, and/or business degree in any discipline
- Diploma in Numerical discipline (e.g. Economics), Science & Information Technology, and/or business degree in any discipline
- 3-4 years of working experience in airline related reservation system and knowledge in Groups, ancillary products and travel industry.
**Skill & Knowledge**:
- Strong analytical skills, attention to detail and the ability to interpret large and complex volumes of data to identify trends and solutions
- Excellent commercial acumen and problem solving skills
- Good communication and presentation skills
- Commercial aviation background and collaborative team player at peer level
**Key Challenges**:
- Ability to use Amadeus reservations system, Digital solutions tools
- Responsible for delivery of significant Groups revenue generation
- Responsible to meet challenging targets, checking/verifying refund requests, testing of complicated upgrade requests or in conjunction of other new ancillary products
- To respond timely to requests made by superiors
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