Customer Service Representative
2 weeks ago
**Job Scope**
- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
- Conduct necessary analyses to address customers' issues, and provide regular updates to the customers.
- Develop and maintain customer portfolio through regular calls and face to face interaction, as needed.
**What We're Looking For**:
- Excellent command of spoken and written English or Mandarin.
- Personality traits - Good attitude, detail-oriented, responsible, and ethical.
- Customer service skills - Having 1-2 years of customer servicing experience.
- Analytical thinking and high problem-solving skills.
- Able to work under high pressure.
**Salary**: RM2,000.00 - RM3,100.00 per month
**Benefits**:
- Cell phone reimbursement
- Free parking
- Health insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
**Education**:
- STM/STPM (required)
**Language**:
- English or Chinese (required)
Ability to Commute:
- Petaling Jaya (required)
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