Customer Service Representative

6 days ago


Subang Jaya, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

**Responsibilities**:

- Investigate root causes of issues faced by shipper or consignee and provide an accurate resolution.
- Make outbound calls to consignee or shipper to follow up on cases.
- Update statuses of issues on CRM.
- Perform any other duties assigned from time to time.

**Job requirements**
- Education: Minimum STPM / Diploma in any studies.
- Experienced in using CRM module.
- Minimum 1 year working experience in as a Customer Service representative.
- Knowledge in import and export regulations will be added advantage.
- Great interpersonal and negotiation skills
- Proficiency in MS Office.
- Typing Speed > 65 WPMz.
- Fresh graduates are encourage to apply.

**Benefits**:

- Health insurance
- Professional development

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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