Maxis Emterprise Outbound Customer Service
6 months ago
Maxis Enterprise is seeking a dynamic and enthusiastic Outbound Customer Service Representative (Mandarin Speaking) to join our growing team in providing exceptional service to our valued customers. If you have a passion for delivering outstanding customer experiences and are fluent in Mandarin, then this role is perfect for you
As an Outbound Customer Service Representative, you will be the voice of Maxis Enterprise, reaching out to our customers to ensure their satisfaction and address any inquiries they may have. Your communication skills in Mandarin will be crucial in establishing strong rapport with our Mandarin-speaking customers, resolving their concerns, and providing them with the highest level of service.
Key Responsibilities:
- Conduct outbound calls in Mandarin to engage with customers and address their needs and concerns.
- Provide exceptional customer service by listening to customers' inquiries and resolving issues promptly and efficiently.
- Document customer interactions accurately and maintain detailed records of customer accounts.
- Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner.
- Identify opportunities to upsell products or services to enhance the customer experience and drive business growth.
Qualifications:
- Fluent in Mandarin and English, with excellent verbal and written communication skills in both languages.
- Previous customer service experience is preferred but not required.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Strong problem-solving skills and a customer-centric mindset.
- Familiarity with CRM software is a plus.
Pay: RM1,600.00 - RM3,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
**Language**:
- Chinese (required)
- English (required)
- Bahasa Malaysia (required)
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