Customer Service Representative

2 weeks ago


Subang Jaya, Malaysia SF GLOBAL EXPRESS (M) SDN BHD Full time

**Responsibilities**:

- Work on traces that originates from service station and other countries.
- Create Outbound traces and follow up necessary.
- Make outbound calls to follow up on the trace and escalation case.
- Update and sending daily report.
- Standby to clear any task that management have assign for earlier work hours.
- Investigate root causes of issues faced by shipper or consignee and provide an accurate resolution.
- Update statuses of issues on CRM.
- Perform any other duties assigned from time to time.

**Job requirements**
- Education: Minimum STPM / Diploma in any studies.
- Fresh graduates are encourage to apply.
- Experienced in using CRM module.
- Possess a minimum of 1 years in a Customer Service Representative.
- Excellent communication skills and good telephone manner - communicate and maintain strong professional relationships with clients.
- Typing Speed > 65 WPM.
- Excellent communication skills both verbal and written in English.

**Benefits**:

- Health insurance
- Professional development

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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