Customer Service Representative
2 weeks ago
**Position title : Customer Service Representative**
**Location : Bandar Sunway**
**Working Days : Rotational Shift**
**Responsibilities**:
- To handle all customer enquiries and requests promptly, accurately and professionally.
- Identify troubleshooting technical issues.
- To meet service targets by achieving both service and productivity level by ensuring that all enquiries are answered within the service level.
- Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Work closely with team members and leaders at all times to achieve quality results and productivity.
- To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
- Participate in ad-hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Any other duties assigned by the team leader.
**Requirements**:
- Min qualification **:SPM with 2 year relevant work experience**:
- FRESH GRADUATES (Diploma) (Degree) are encouraged to apply
- Must be able to communicate and write well in ENGLISH, Bahasa Malaysia.
**Job Type**: Contract
Contract length: 6 months
**Salary**: RM2,500.00 - RM3,400.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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