Temporary Customer Service Representative
6 months ago
**Responsibilities**:
- Provide Appropriate Solutions: Address customer issues and concerns by providing accurate information and offering suitable solutions and alternatives.
- Time Management: Ensure that all customer interactions are handled promptly within established time limits.
- Follow-Up: Conduct follow-up communications with customers to ensure that their concerns have been resolved to their satisfaction.
- Multilingual Communication: Communicate effectively in three major languages (English, Malay, Mandarin) to cater to a diverse customer base.
- Customer Satisfaction: Strive to achieve high levels of customer satisfaction through excellent service delivery.
- Collaborate with Teams: Work closely with other departments to resolve complex customer issues and provide seamless service.
- Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
- Adaptability: Quickly adapt to new processes, technologies, and systems to enhance customer service efficiency.
- Upselling and Cross-selling: Identify opportunities for upselling and cross-selling products or services to customers, promoting customer loyalty and revenue generation.
**Requirements**:
- Education: Open to internship, fresh graduates, and contract staff.
- Communication Skills: Proficient in three major languages (English, Malay, Mandarin) to communicate effectively with customers.
- Problem-Solving: Demonstrate strong problem-solving skills and the ability to think critically to resolve customer issues.
- Interpersonal Skills: Possess excellent interpersonal skills and the ability to work well within a team.
- Customer-Oriented: Display a customer-centric mindset and the dedication to deliver exceptional service.
- Time Management: Able to manage time effectively and meet deadlines while handling customer inquiries.
- Tech-Savvy: Comfortable using computer systems, software, and customer service tools.
- Empathy: Show empathy towards customers and handle sensitive situations with care and understanding.
**Availability: Immediate availability to start or latest in August.**
**Job Types**: Contract, Temporary, Internship, Fresh graduate
Contract length: 3 months
**Salary**: RM1,500.00 - RM2,000.00 per month
**Benefits**:
- Flexible schedule
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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