Maxis Consumer Outbound Customer Service
2 weeks ago
Are you a fluent Mandarin speaker with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and have excellent communication skills? If so, we have the perfect opportunity for you
As a Maxis Consumer Outbound Customer Service Representative, you will be responsible for engaging with our valued customers in the Mandarin-speaking market. Your primary goal will be to ensure customer satisfaction by providing top-notch service and resolving any inquiries or issues they may have.
**Responsibilities**:
- Make outbound calls to Maxis customers in the Mandarin-speaking market.
- Assist customers with inquiries, product information, and issue resolution.
- Provide personalized and efficient customer service to enhance customer satisfaction.
- Maintain accurate and detailed records of customer interactions and transactions.
- Identify opportunities to upsell and cross-sell products or services.
**Requirements**:
- Fluent in Mandarin and English, both written and verbal.
- Excellent communication and interpersonal skills.
- Customer-oriented with a positive attitude.
- Ability to work in a fast-paced environment and meet targets.
- Prior experience in customer service or call center is a plus.
Pay: RM1,600.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
**Language**:
- Chinese (required)
- English (required)
- Bahasa Malaysia (required)
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