Maxis Consumer Outbound Customer Service
2 weeks ago
Key Responsibilities:
- Make outbound calls to existing and potential customers to promote Maxis products and services
- Provide information about new offers, upgrades, and loyalty programs
- Handle customer inquiries and resolve issues efficiently
- Upsell and cross-sell products and services to meet sales targets
- Update customer information in the company database
- Follow up on customer requests and ensure timely resolution
- Achieve set performance metrics and call quality standards
- Collaborate with other departments to improve customer experience
- Stay updated on Maxis products, services, and industry trends
**Requirements**:
- Fluency in Chinese (Mandarin) and English (written and spoken)
- Excellent communication and interpersonal skills
- Strong sales and negotiation abilities
- Customer-oriented mindset with problem-solving skills
- Proficiency in Microsoft Office and CRM software
- Ability to work in a fast-paced environment and handle multiple tasks
- High school diploma or equivalent; bachelor's degree preferred
- Previous experience in customer service or sales is an advantage
Chinese Version:
职位描述: 我们正在寻找一位积极主动、以客户为导向的外呼客户服务代表加入Maxis的动态团队。理想的候选人需要流利的中文,负责主动联系客户以推广产品、服务并解决问题,确保高水平的客户满意度。
主要职责:
- 向现有和潜在客户进行外呼,推广Maxis产品和服务
- 提供有关新优惠、升级和忠诚度计划的信息
- 处理客户询问并高效解决问题
- 推销和交叉销售产品和服务以达成销售目标
- 更新公司数据库中的客户信息
- 跟进客户请求并确保及时解决
- 达到既定的绩效指标和通话质量标准
- 与其他部门合作以改善客户体验
- 及时了解Maxis产品、服务和行业趋势
要求:
- 流利的中文(普通话)和英语(书面和口语)
- 出色的沟通和人际交往能力
- 强大的销售和谈判能力
- 以客户为导向的思维方式和问题解决能力
- 熟练使用Microsoft Office和CRM软件
- 能够在快节奏的环境中工作并处理多项任务
- 高中文凭或同等学历;优先考虑学士学位
- 客户服务或销售方面的经验是一个优势
Pay: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
**Language**:
- Mandarin (required)
- English (required)
- Bahasa Malaysia (required)
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