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Maxis Consumer Outbound Customer Service
3 weeks ago
Are you ready to unleash your potential in a dynamic and fast-paced environment? Do you speak Mandarin fluently and have a passion for customer service? Look no further Join our team as a Maxis Consumer Outbound Customer Service Representative and pave the way for exceptional customer experiences
As an Outbound Customer Service Representative at Maxis, you will be the voice of our brand, engaging with customers in Mandarin to deliver top-notch service and drive satisfaction to new heights. Your role will involve proactively reaching out to customers, addressing their needs, resolving any issues, and ensuring a seamless communication process.
What you'll do:
- Manage outbound calls to customers in Mandarin, providing support and assistance with their inquiries and concerns.
- Demonstrate exceptional communication skills to deliver personalized service and build strong relationships with customers.
- Utilize your problem-solving abilities to resolve customer issues efficiently and effectively.
- Collaborate with team members to achieve customer service targets and maintain high levels of customer satisfaction.
What we offer:
- Competitive salary and benefits package
- Opportunity for career growth and development in a leading telecommunications company
- Dynamic and supportive work environment that values your contributions
- Training and resources to enhance your skills and excel in your role
What we're looking for:
- Fluent in Mandarin with excellent communication skills
- Customer service-oriented mindset with a dedication to providing exceptional service
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment
- Strong problem-solving skills and a proactive approach to handling customer inquiries
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
**Language**:
- Mandarin (required)
