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Maxis Consumer Outbound Customer Service
3 weeks ago
Are you passionate about providing exceptional customer service and enjoy connecting with people? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? If so, we have the perfect opportunity for you to shine as a Maxis Consumer Outbound Customer Service Representative
What you'll do:
- Make outbound calls to existing Maxis customers to ensure satisfaction and offer solutions to meet their needs.
- Provide exceptional customer service by actively listening, understanding customer concerns, and resolving issues promptly.
- Build relationships with customers to foster loyalty and trust in the Maxis brand.
- Collaborate with cross-functional teams to deliver personalized solutions and enhance the customer experience.
What we're looking for:
- Excellent communication skills and a positive attitude.
- Passion for helping others and a strong desire to exceed customer expectations.
- Ability to multitask and thrive in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Previous customer service experience is a plus, but not required.
Pay: RM1,600.00 - RM2,500.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Language**:
- Bahasa Malaysia (required)
- English (required)
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