Outbound Customer Service Representative

2 weeks ago


Kelana Jaya, Malaysia KREDIT RAKYAT Full time

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Job Types**: Full-time, Permanent, Fresh graduate, Student job

**Salary**: RM1,800.00 - RM2,300.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Ability to Commute:

- Kelana Jaya (required)

Ability to Relocate:

- Kelana Jaya: Relocate before starting work (required)



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