Onboarding Specialist
5 days ago
**Company Description**
menumiz delivers Hospitality Management Solutions on Cloud. Our SaaS platform, which comprises a restaurant management app and electronic Point of Sales (POS) system, harnesses the power of mobile to speed up restaurant services. From digital menu, taking self-service orders, sending kitchen instructions to accepting payments and more. This helps restaurants operate at an optimal level, deliver quality service to their diners, and get paid effortlessly.
**Role Description**
This is a contract role for Support & Onboarding Specialists at menumiz (MY) located in Johor Baharu, with flexibility for some remote work. As a Support & Onboarding Specialist, you will be responsible for assisting customers in the onboarding process, providing technical support, training, and ensuring customer satisfaction. You will also play a key role in training and educating clients on how to effectively use our restaurant management app and POS system. You will collaborate with cross-functional teams to troubleshoot and resolve customer issues, and provide timely and professional support.
**Qualifications**
- Prior experience in customer support or onboarding roles
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Knowledge of restaurant operations and industry trends
- Familiarity with restaurant management software or POS systems
- Ability to adapt to changing priorities and work in a fast-paced environment
- Fluency in written and spoken English, proficiency in other languages is a plus
- Strong organizational and time management skills
- Ability to work independently and in a team
- English fluency
- Having own transport
We promote hardworking employees to move to KL office with higher pay and positions.
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 6 months
**Salary**: RM2,200.00 - RM3,200.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Experience**:
- technical support: 3 years (required)
Willingness to travel:
- 50% (preferred)
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