Technical Operations Lead

6 months ago

Malaysia LexisNexis Full time

About the role
- Assume responsibility in ensuring publication content released both online and in print in a timely manner in accordance with budgeted plans at agreed standard of quality and cost; working alongside Editors
- Assure the integrity, quality and currency of the editorial content of publications of assigned products, by conducting/assisting with QA checks and associated editorial procedures
- Carry out and/or supervise benchmarks and quality assurance tracking
- Carry out and/or supervise annual vendor spent, managing spent within budget and project spent for following year
- Delivery of monthly spent report, develop metrics reports/or assist the editorial department with data analytics reports
- Carry out and/or supervise content database (ECJ) and/or database servers maintenance cycle.
- Support the Content Project Manager in new project development proposals and implementation
- Effective communication with external stakeholders (vendors, contributors, etc ) and internal stakeholders is key to the role.

**Responsibilities**:

- Liaise with Editorial team to ensure quality, currency, timeliness and productivity. Assist other team members as required.
- Adhere to the publishing schedule for all formats; implement agreed plans for product enhancements. Work within set commercial parameters. Report accurately and regularly on content readiness progress in a timely and organized manner
- Identify potential problems affecting timeliness of delivery and resolving issues quickly and efficiently, escalating where required
- Manage, multi-task and prioritise the day-to-day work on the allocated content.
- Maintain accurate records of content work in neatly organised folders in the sharepoint.
- Carry out post-production tasks in a timely manner, such as archiving financial documents and permissions
- Work with vendors to ensure on-time delivery of content and following up on quality issues and compiling feedback where necessary.
- Liaise with vendors and editorial team members to coordinate book and online publication issues at various production stages in maintaining excellent work relationships between external and internal parties
- Demonstrate the ability to maximise existing networks and relationships to achieve goals
- Work with team, colleagues and customers to develop and implement continuous process improvements to achieve best practice.
- Build effective relationships with colleagues, customers (internal and external) and management to ensure efficient execution of day-to-day operations and strategic plans.
- Demonstrate tact and diplomacy in communication when handling sensitive situations.
- Promptly communicate and provide feedback on content problems, proposed solutions, resource needs, and other information to internal and external parties as necessary
- Collaborate with team to achieve the required objectives and makes recommendations to improve team performance.
- Show good judgement and decision-making skills when faced with a problem, and understand the implications of the decisions made
- Anticipate potential problems and take the appropriate course of action to address them.
- Show confidence in making sound decisions

About Us

RELX is a global provider of information-based analytics and decision tools for professional and business customers.

We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. The Group serves customers in more than 180 countries and has offices in about 40 countries. It employs over 33,000 people, of which around 1/4th are technologists.

We want RELX to be a great place to work, where our employees feel valued, have equal opportunities and benefit from pay equality, regardless of their gender, gender identity, national origin, race, ethnicity, religion, sexual orientation, age or disability status. Inclusion and diversity are important to our future. We need the engagement of people from a wide range of backgrounds, experiences and ideas to achieve real innovation for our customers around the world.

About LexisNexis Legal

We are at the forefront of Legal Tech. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.

Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in

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