Negotiator, Cco
1 week ago
Business Performance and Management
- Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
- Successfully work on accounts as per guideline requirements set in collection system.
- Ensure the portfolio assigned are attempted within the stipulated time set by manager
- To manage portfolio appropriately towards target setting.
- To render full support towards team performance
- All customers enquiries are to be attended within 24 hours
- Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
- Ensure daily, weekly, monthly KPIs are met
- Ensure timely litigation are instituted.
- Provide workable resolution to customers enquiries
- To meet walk-in customers (with the Manager’s presence) to further discuss on repayment plan
- Avoid Operational Losses Assist Team Manager on any ad-hoc projects
People Management
Liaise with Manager on customers’ issues.
Regulatory Compliance
- Ensure satisfactory rating on all audit reviews.
- Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.
- Highlight suspicious and new account behavior to Team Manager to mitigate fraud.
**Qualifications**:
- Bachelor Degree or Diploma in the relevant discipline
Relevant Work Experience
- With relevant Collection and Recovery experience
Competencies/Skills
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Negotiator, Cco
1 week ago
Malaysia CIMB Group Full timeKey Responsibilities Monitor, maintain and improve default position of unsecured accounts. Negotiate and discuss on payment proposal for Management's approval. Conduct prompt and appropriate action to maximize collection. Carry out any other duties as assigned by the Management.
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Negotiator, Cco
1 week ago
Malaysia CIMB Group Full timeKey Responsibilities:Business Performance and Management Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. Successfully work on accounts as per guideline requirements set in collection system. Ensure the portfolio assigned are attempted...
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Negotiator, Cco
1 week ago
Malaysia CIMB Group Full timeBusiness Performance and Management Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. Successfully work on accounts as per guideline requirements set in collection system. Ensure the portfolio assigned are attempted within the stipulated...
-
Negotiator, Cco
1 week ago
Malaysia CIMB Group Full timeBusiness Performance and Management Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. Successfully work on accounts as per guideline requirements set in collection system. Ensure the portfolio assigned are attempted within the stipulated...
-
Negotiator, Cco
1 week ago
Malaysia CIMB Group Full timeKey ResponsibilitiesBusiness Performance and Management Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. Successfully work on accounts as per guideline requirements set in collection system. Ensure the portfolio assigned are attempted...
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Negotiator, Cco
2 months ago
Malaysia CIMB Group Full time**Key Responsibilities** - Monitor, maintain and improve default position of unsecured accounts. - Negotiate and discuss on payment proposal for Management’s approval. - Conduct prompt and appropriate action to maximize collection. - Carry out any other duties as assigned by the Management.
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Negotiator (N), Cco - Ucr Collection (Personal
2 months ago
Malaysia CIMB Group Full timeTo monitor, maintain and improve default position of unsecured accounts. - To perform dunning on defaulted accounts. - To negotiate and discuss on payment proposal for Management approval. - Conduct prompt and appropriate action to maximize collection. - Ensure timely & accuracy on follow up actions updated into the collection system. - Any other duties and...
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Negotiator, Cco
2 months ago
Malaysia CIMB Group Full time**Key Responsibilities**: **Business Performance and Management** - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
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Negotiator, Cco
3 weeks ago
Malaysia CIMB Group Full timeBusiness Performance and Management - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are attempted within the...
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Negotiator, Cco
2 weeks ago
Malaysia CIMB Group Full timeKey Responsibilities: **Business Performance and Management** - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
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Negotiator, Cco
3 weeks ago
Malaysia CIMB Group Full time**Key Responsibilities** Business Performance and Management - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
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Negotiator (N), Cco - Ucr Collection (Personal
1 month ago
Malaysia CIMB Group Full timePerform verification of Biro Angkasa Payment received from Cooperatives / Company. - Monitor uploading Biro payment files to ensure correct information updated in CIMB staging server on the same day and prepare the GL entries instruction memo on the next working day. - Monitor & prepare instruction memo for Biro Angkasa Payment received from Partners that...
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Team Manager, Cco
2 weeks ago
Malaysia CIMB Group Full time**Key Responsibilities**: Strategy and Planning - Constantly guide, coach and supervise the collection negotiators on the daily dunning to meet business goals. - Guide and assist negotiators in resolving complicated issues. - Participate in department’s business development initiatives. - Participate in implementing all cost management activities of the...
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Repo & Disposal Officer, Cco - Acr Repossession My
2 months ago
Malaysia CIMB Group Full timeAttending to Repo Queue and prompt issuance of Repo Order - Recommend repo fee for DA approval - To achieve, meet and exceed business targets set by the company - Signing of repossession order and ensuring fair distribution to panel repossessors timely. - To confirm delivery of repossessed chattels with the store yard personnel and to immediately update in...
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Malaysia CIMB Group Full timeAttending to Repo Queue and prompt issuance of Repo Order Recommend repo fee for DA approval To achieve, meet and exceed business targets set by the company Signing of repossession order and ensuring fair distribution to panel repossessors timely. To confirm delivery of repossessed chattels with the store yard personnel and to immediately update in RCRS...