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Negotiator (N), Cco - Ucr Collection (Personal
4 weeks ago
Perform verification of Biro Angkasa Payment received from Cooperatives / Company.
- Monitor uploading Biro payment files to ensure correct information updated in CIMB staging server on the same day and prepare the GL entries instruction memo on the next working day.
- Monitor & prepare instruction memo for Biro Angkasa Payment received from Partners that was rejected by system.
- Perform reconciliation of relevant GL's account.
- Prepare the Unclaimed Monies Submission within the timeline as per guidelines and ensure appropriate actions has been taken prior to the submission.
- Attend to the queries/complaints for matured account/refund and monitor the TAT to ensure that all queries are attended to and resolved within the agreed SLA.
- Attend to customer’s enquiries/complaints related to Biro Angkasa Payment on a timely manner and escalate unresolved queries to the Team Manager immediately.
- Handling account closure by instructing Cooperatives / Company to stop Angkasa’s salary deduction.
- Forward delinquent listing to Cooperative to obtain default reason for collection purposes and to ensure that all queries reverted within the agreed SLA. Update the default reason in FinnOne NEO accordingly.
- To ensure all action taken and conversation with the customers are updated accordingly in Finnone NEO at the follow-up trails and CAF if there is case created.
- Create the customer’s inquiry/complaints/request in CIMB Portal which received from various channel - Personal Financing Helpdesk/CRU/Inbound/CCPF.
- Attend to complaints and walked in customers to discuss on repayment proposal/full settlement.
- Raise or prepare instruction for fund transfer request, earmark and/or offset, refund request as and when required.
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Negotiator (N), Cco - Ucr Collection (Personal
2 months ago
Malaysia CIMB Group Full timeTo monitor, maintain and improve default position of unsecured accounts. - To perform dunning on defaulted accounts. - To negotiate and discuss on payment proposal for Management approval. - Conduct prompt and appropriate action to maximize collection. - Ensure timely & accuracy on follow up actions updated into the collection system. - Any other duties and...
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Negotiator, Cco
2 months ago
Malaysia CIMB Group Full time**Key Responsibilities** - Monitor, maintain and improve default position of unsecured accounts. - Negotiate and discuss on payment proposal for Management’s approval. - Conduct prompt and appropriate action to maximize collection. - Carry out any other duties as assigned by the Management.
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Negotiator, Cco
2 months ago
Malaysia CIMB Group Full timeBusiness Performance and Management - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are attempted within the...
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Negotiator, Cco
1 month ago
Malaysia CIMB Group Full time**Key Responsibilities**: **Business Performance and Management** - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
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Negotiator, Cco
4 days ago
Malaysia CIMB Group Full timeBusiness Performance and Management - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are attempted within the...
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Negotiator, Cco
3 days ago
Malaysia CIMB Group Full timeKey Responsibilities: **Business Performance and Management** - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
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Negotiator, Cco
4 days ago
Malaysia CIMB Group Full time**Key Responsibilities** Business Performance and Management - Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives. - Successfully work on accounts as per guideline requirements set in collection system. - Ensure the portfolio assigned are...
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Team Manager, Cco
21 hours ago
Malaysia CIMB Group Full time**Key Responsibilities**: Strategy and Planning - Constantly guide, coach and supervise the collection negotiators on the daily dunning to meet business goals. - Guide and assist negotiators in resolving complicated issues. - Participate in department’s business development initiatives. - Participate in implementing all cost management activities of the...
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Collections Officer
3 weeks ago
Malaysia https:nezdaglobal.comsitemap Full timeNezda is looking for Collection Officer (Mandarin Speaker). Qualifications:Bachelor's Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Proficiency in Mandarin. Strong communication skills especially English. Preferably 1+ years of working...
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Collections Officer
1 week ago
Malaysia https:nezdaglobal.comsitemap Full timeNezda is looking for Collection Officer (Mandarin Speaker). Qualifications:Bachelor's Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Proficiency in Mandarin. Strong communication skills especially English. Preferably 1+ years of working...
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Collections Hub Trainer
1 month ago
Malaysia OCBC Bank Full time**Collections Hub Trainer** **-** **(**230001LO**)** **Job Summary**:To coach & train new as well as existing collections officers to work independently and effectively in their role. **Duties and Responsibilities**: 1. Impart collections skills and knowledge to coach and train new hires as well as existing officers 2. Training materials should be updated...
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Collections Officer
3 weeks ago
Malaysia https:nezdaglobal.comsitemap.xml Full timeNezda is looking for Collection Officer (Mandarin Speaker). Qualifications: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Proficiency in Mandarin. Strong communication skills especially English. Preferably 1+ years of...
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Collections Officer
1 week ago
Malaysia https:nezdaglobal.comsitemap.xml Full timeNezda is looking for Collection Officer (Mandarin Speaker). Qualifications: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Proficiency in Mandarin. Strong communication skills especially English. Preferably 1+ years of...
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Collections Associate
1 month ago
Malaysia Courts (Malaysia) Sdn Bhd Full timeA reliable tele-collector to represent Courts Malaysia Sdn. Bhd to contact and claim outstanding debts from Courts’ customers. A tele-collector will have to be polite and sensitive towards customers while also remaining committed to their purpose. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task. - Perform...
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Collection Agency Management Unit
2 days ago
Malaysia OCBC Bank Full time**Collection Agency Management Unit **-** **(**240000T3**)** **Job Summary**: - Collections Agency - manage external collection agencies’ debt collection function & performance to ensure prompt and satisfactory service standards being rendered - Inhouse Recovery Support **Duties and Responsibilities**: **Financial** - To achieve monthly target indicator...
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Commercial Debt Collection Officer
1 month ago
Malaysia HUP LIK CAPITAL GROUP SDN BHD Full timeRequirementsAble can read , write and speak English, Bahasa Malaysia and MandarinMust have car licenseStrong communication and negotiation skillsAbility to work under pressure and meet targetsSpm holder and Fresh Graduate are welcome to joinResponsibilityContacting debtors to negotiate payment plansTracking and monitoring overdue accountsPreparing reports on...
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Commercial Debt Collection Officer
1 week ago
Malaysia HUP LIK CAPITAL GROUP SDN BHD Full timeRequirementsAble can read , write and speak English, Bahasa Malaysia and MandarinMust have car licenseStrong communication and negotiation skillsAbility to work under pressure and meet targetsSpm holder and Fresh Graduate are welcome to joinResponsibilityContacting debtors to negotiate payment plansTracking and monitoring overdue accountsPreparing reports on...
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Team Manager, Cco
2 months ago
Malaysia CIMB Group Full time**Key Responsibilities**: Strategy and Planning - Constantly guide, coach and supervise the Recovery Officer on the daily task. - Guide and assist Recovery Officer in resolving complicated issues. - Participate in department’s business development initiatives. - Participate in implementing all cost management activities of the portfolios. - Consistently...
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Commercial Debt Collection Officer
1 month ago
Malaysia HUP LIK CAPITAL GROUP SDN BHD Full timeRequirementsAble can read , write and speak English, Bahasa Malaysia and MandarinMust have car licenseStrong communication and negotiation skillsAbility to work under pressure and meet targetsSpm holder and Fresh Graduate are welcome to joinResponsibilityContacting debtors to negotiate payment plansTracking and monitoring overdue accountsPreparing reports...
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Banking, Field Collection Officer
1 month ago
Malaysia TIME's group Full timePosition: Banking, Field Collection Officer Company: Banking & Finance Working Days/Hours: Monday to Friday (8.45am to 5.45pm) Basic Salary: RM2,600 Requirements: • Minimum Diploma/ Degree in any field • Have work experience in Collection and Recovery at financial institutions are added advantages • Good interpersonal and communication skills •...