Collection Agency Management Unit

5 days ago


Malaysia OCBC Bank Full time

**Collection Agency Management Unit **-** **(**240000T3**)**

**Job Summary**:

- Collections Agency - manage external collection agencies’ debt collection function & performance to ensure prompt and satisfactory service standards being rendered
- Inhouse Recovery Support

**Duties and Responsibilities**:
**Financial**
- To achieve monthly target indicator set in terms of delinquencies and recoveries
- To maximise Bad Debt Recovery collection for written off accounts (above 180 days past due) for Unsecured and Secured accounts
- Contribute to meet department financial KPI and departmental cost

**Compliance**
- Ensure timely submission of external agencies Control/Assessment reports within the TA.
- Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc

**Processes**
- Manage agencies’ debt collection support function and performance to ensure prompt and satisfactory service standards being rendered
- Perform account assignment to the collection agencies.
- Check accounts submitted by external collections agency for commission claim
- Managing and obtaining approval for composite settlement or instalment plan
- Assist to negotiate for settlement and handle difficult customers
- Managing customers complaints and provide prompt resolutions to meet customer’s expectation.

**Human Capital**
- Take on additional tasks and/or projects when assigned
- Back up other colleagues during their absence

**Qualifications**

**Skill Sets / Experiences**:

- Hands-on experience in Collections and Recovery Process;
- Knowledge and practical experience of litigation process and understand regulatory requirements;
- Practical knowledge and experience on unsecured products, collections and recovery system.
- Good negotiation skills.
- Good communication and writing skills.
- Experience in establishing plans; processes and managing resources.

**Experience & Qualifications**
- Proficient in English and good writing skills.
- Pleasant disposition with good interpersonal and communication skills
- Positive attitude together with initiative; and able to work independently
- Able to motivate team towards achieving goals.
- Good knowledge of Microsoft Words, Excel, and PowerPoint.

**Primary Location**: Malaysia

**Job**: Risk Management

**Organization**: MAL RiskMgt - Collection

**Schedule**: Permanent

**Job Posting**: 11-Jun-2024, 11:13:15 PM


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