Collections Associate

2 months ago


Malaysia Courts (Malaysia) Sdn Bhd Full time

A reliable tele-collector to represent Courts Malaysia Sdn. Bhd to contact and claim outstanding debts from Courts’ customers. A tele-collector will have to be polite and sensitive towards customers while also remaining committed to their purpose. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
- Perform outgoing calls to credit customers and collect outstanding payments according to SOP and regulation
- Take responsibility for resolving disputes while ensure customer concerns are addressed properly and all parties related are duly notified
- Update account status and database regularly
- To ensure daily, weekly and monthly Key Performance Indicators (KPI) are met. To support and assist in effective implementation of collection strategies.
- Achieve target set on a month - to - month basis i.e. RM collected, percentage of account paid, percentage of instalment and / or arrears paid that contribute to collection team achievements.

**Job Requirement**:

- Minimum SPM qualification
- At least 1 year working experience in collections is desirable
- Experience in working with targets and tight deadlines
- Good knowledge of MS Office
- Good negotiation and persuasion skills
- Team player
- Good time-management skills
- Self-motivated
- Basic Salary (RM1500) + Commission



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