Customer Service Executive

6 months ago


Kuala Lumpur, Malaysia UNITA INTERNATIONAL SDN BHD Full time

**Job Highlights**
- Attractive remuneration and good benefits
- Fun and dynamic working environment
- Outstanding career advancement opportunities
- HYBRID mode of working style
- To manage incoming calls and live chat from customers in relation to online products and services
- Resolves product or service problems by clarifying the customer's complaint.
- Follow up to ensure that appropriate actions were taken regarding customers’ requests and identify and assess customers' needs to achieve satisfaction.
- Open and maintain customer accounts by recording & updating account information.
- Compile reports on overall customer satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Work with the customer service manager to ensure proper customer service is being delivered.
- Must be able to READ & WRITE in Mandarin as part of works requirement.
- Perform other related duties as required.

**Additional Information**
- Career Level - Entry level are welcome
- Qualification -SPM/STPM/Diploma/Higher
- Years of Experience - min 1 year but fresh or entry level are welcome as well
- Job Type - Full-Time
- Job Specializations - Customer Service
- **MUST **be able to **READ **& **WRITE **in **MANDARIN.**

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you willing to work in shifts? required to work on weekend/public holiday/morning/night-are you able to commits? (YES/NO)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (preferred)



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