Vietnamese Speaker Tech Support

2 weeks ago


Kuala Lumpur, Malaysia ENSOFT CONSULTING SDN BHD Full time

Responds to customer technical problems/issues related to hardware and networking via phone.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable on product, policies, and procedures.
- Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
- Focuses on delivering a positive customer experience
- Monitors and tracks issues to ensure accurate resolution
- Reviews and distributes pertinent cross-functional information.
- Escalates more complex customer technical issues to senior level support.

**Salary**: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Night shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

**Language**:

- Vietnamese (preferred)


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