Service Desk Agent(Vietnamese Speaker)
3 weeks ago
**Role : Service Desk Agent(Vietnamese speaker)**
**Job Type : 12 months Contract(yearly renewable)**
**Work Location in MY : Menara TM, KL**
**Working Hours : Mon-Fri (office hours)**
**Key Accountabilities**
- Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
- Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
- Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Personal Development Takes ownership of own development and has a development plan in place.
**Key Performance Indicators**
- Feedback from customers, colleagues and team managers.
- Technical assessments if applicable
- Evidence of sharing and re-use of knowledge.
- Correct management of processes followed to deliver the service.
- Percentage of customer problems resolved within required timescales.
- Meeting service level requirements.
**Job Types**: Full-time, Contract
Schedule:
- Day shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Vietnamese (required)
-
Service Desk Agent(Native Vietnamese Speaker)
2 weeks ago
Kuala Lumpur, Malaysia Avensys consulting Full time**Role Purpose** To provide a single point of contact for users, dealing with the management of both routine andnon-routine incidents, problems and requests. Provision of 1st line support for incidents. **Requirements**: **Key Accountabilities** - Technical Capability - Works under supervision, supporting standard technical queries related to a single...
-
Service Desk Agent
2 weeks ago
Kuala Lumpur, Malaysia PERSOLKELLY_RHQ Full timeWORK WITH US! Job Details: Position : Service Desk Agent (English Speaker) Working Hours : Shift Rotation (24/7 Operation) Working Location : KL Sentral Working Duration: 12 months contract with PERSOLKELLY (renewable based on performance) Remuneration : Basic up to RM4,000 with statutory contribution + RM300 shift allowance + insurance & leave...
-
Technical Troubleshooting Agent
2 weeks ago
Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full timeSo what will you be doing as a Technical Troubleshooting Agent? **Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer' accounts and provide additional clarifications as requested by customers. - Responsible for adding/updating/reviewing rich media functionality in Ads. - Creates layout...
-
Technical Support
2 weeks ago
Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full timeThis is Niharika from eTeam. We are hiring for below role Role : Customer Service (Vietnamese + English speaker) **Job Type**: Permanent Job Location: KL Sentral (Nearby LRT KL Sentral station) Working Hours: 9AM- 9PM (Monday - Sunday) / 5 Days in a week & Off Days is 2 Days (On Rotational) Salary - RM3800-4000 Nationality - Vietnamese - Relevant...
-
Sales Digital Marketing
2 weeks ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Sales Digital marketing - Vietnamese Speaker - Location: Kuala Lumpur, Malaysia. - Salary: RM5200 + up to 20% Sales Commission + RM200 Housing Allowance *Languages: Native Vietnamese + English (B2) *Headcount: 4 - Joining date: ASAP - Work Hour: Country Support Business Hours - Mon - Fri - Permanent role - Highlight: - Bachelor’s Degree is A...
-
Chat Support
1 week ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: - Chat Support - (Vietnamese+ Japanese Speaker) (JLPT N1/N2 certification) Location: Kuala Lumpur, Malaysia **Salary**: With Exp: from RM8600 (Basic) + RM1000 (Complexity Allowance) + RM200 (Housing Allowance) Language: Japanese + Vietnamese) Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 3 Min Requirements: - Degree - No...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Malaysia AGENSI PEKERJAAN JAC SDN. BHD. Full time**Your Responsibilites will be**: - Update clients on their request status accordingly. - Promote available products and services to clients. - Handle client inquiries appropriately and ensure that high-level service is provided. - Cooperate effectively with other departments as required. - Contribute to team effort by achieving targeted results. - Escalate...
-
Native Vietnamese
2 weeks ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Sales Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Vietnamese web development skills Technical sales Fluent in Vietnamese and English- We are hiring Native Vietnamese for Tech sales position in KL -...
-
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Associate/Sr. Associate -(NonTechnical) **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Work Mode**:Work from office Key Skills: Customer Service Japanese language Mandarin Cantonese Vietnamese Thai - **Job Scope**: - Review...
-
Native Vietnamese
3 weeks ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Vietnamese chat Chat Process Chat Support customer support Fluent in Vietnamese and English - A leading BPO in Malaysia is looking for**...
-
Vietnamese Translator
2 weeks ago
Kuala Lumpur, Malaysia Mon Tech Sdn Bhd Full time**Vietnamese Translator** Job Responsibilities: - Responsible for written translation of Vietnamese announcements, documents, etc., ensuring translation quality. - Responsible for Vietnamese website translation, accepting translation tasks assigned by the project manager. Job Requirements: - Vietnamese native speaker, fluent in English and Chinese...
-
Chat Support
7 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center experience SPM with min 3 years...
-
IT Service Desk
2 weeks ago
Kuala Lumpur, Malaysia Tata Consultancy Services Full time**About TCS**: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. **Please find the job description below.** **Job Title**: IT Service Desk (English + Japanese (Native Speaker)) **Location**:Kuala Lumpur, Malaysia **Key Responsibility areas /Eligibility...
-
Vietnamese Translator
3 weeks ago
Kuala Lumpur, Malaysia Global Information Technology Sdn Bhd Full time**Requirements**: 1. Good communication skills, strong sense of active customer service, and team spirit 2. There is no education limit, and can write fluent Vietnamese letters; 3. Be honest and obey the arrangement of superior leaders **Responsibilities**: 1. Timely translate the documents required by Vietnamese customers and deliver them to customers,...
-
Service Desk Analyst
1 week ago
Kuala Lumpur, Malaysia Wipro Limited Full timeJob type: Permanent (on-site) Job location: Kuala Lumpur Working hours: Required as on-call support /On shifts **REQUIREMENTS** - Experience Service Desk Support/Technical Support/IT support - Mandarin OR Cantonese OR Japanese OR Thai OR Indonesian speaker **RESPONSIBILTIES** - Excellent communication skills, - Ability to Empathize, pacify and handle...
-
Service Desk Agent-vietnamese
2 weeks ago
Kuala Lumpur, Malaysia Avensys Consulting Full timeJOB DESCRIPTION: Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first...
-
Service Desk Analyst
3 weeks ago
Kuala Lumpur, Malaysia Abhidi solution SDN BHD Full timeJob Description: - The Service Desk provides a single point of contact for all IT related problem and enquiries. - Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End to End Tier 1 Incident Management support for all Prudential infrastructure related problem...
-
Airport Services Agent
1 week ago
Kuala Lumpur, Malaysia Qatar Airways Full timeWe are currently recruiting for Airport Services Agent in Kuala Lumpur, Malaysia. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...
-
Marketing Analyst
2 weeks ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Position: Marketing Analyst ( Campaigns) - Vietnamese Speaker** **Tenure: 1 year Contract (Renewable basis)** **Salary: Open for negotiation** **Working Hours: 8:00am to 5:00pm** **Location: TRX, Kuala Lumpur** - Workflow Optimization and Management: - Manage workflow optimization through automation. Map, plan, and coordinate activities related to...
-
Front Desk
2 weeks ago
Kuala Lumpur, Malaysia MINGLE MANOR SDN BHD Full timeA Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Checking guests in and out. -...