Service Desk Agent(Native Vietnamese Speaker)
2 weeks ago
**Role Purpose**
To provide a single point of contact for users, dealing with the management of both routine andnon-routine incidents, problems and requests. Provision of 1st line support for incidents.
**Requirements**:
**Key Accountabilities**
- Technical Capability
- Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
- Business Awareness
- Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
- Process
- Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Problem Solving
- Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working
- Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
- Personal Development -Takes ownership of own development and has a development plan in place.
**Key Performance Indicators**
- Feedback from customers, colleagues and team managers.
- Technical assessments if applicable
- Evidence of sharing and re-use of knowledge.
- Correct management of processes followed to deliver the service.
- Percentage of customer problems resolved within required timescales.
- Meeting service level requirements
**Competencies**
- Service Desk and Incident Management (USUP) Level 2
- IT Operations (ITOP) Level 2
- Change Management (CHMG) Level 2
- Service Level Management (SLMO) 2
**Job Type**: Permanent
Schedule:
- Day shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- service desk agent: 1 year (preferred)
**Language**:
- Vietnamese (required)
**Speak with the employer**
+91 917426041510
-
Service Desk Agent(Vietnamese Speaker)
2 weeks ago
Kuala Lumpur, Malaysia Avensys Consulting Pte Ltd Full time**Role : Service Desk Agent(Vietnamese speaker)** **Job Type : 12 months Contract(yearly renewable)** **Work Location in MY : Menara TM, KL** **Working Hours : Mon-Fri (office hours)** **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g....
-
Native Vietnamese
1 week ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Sales Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Vietnamese web development skills Technical sales Fluent in Vietnamese and English- We are hiring Native Vietnamese for Tech sales position in KL -...
-
Native Vietnamese
2 weeks ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Vietnamese chat Chat Process Chat Support customer support Fluent in Vietnamese and English - A leading BPO in Malaysia is looking for**...
-
Technical Troubleshooting Agent
7 days ago
Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full timeSo what will you be doing as a Technical Troubleshooting Agent? **Your Responsibilities** - Accountable for closing customer inquiries regarding company products/services, customer' accounts and provide additional clarifications as requested by customers. - Responsible for adding/updating/reviewing rich media functionality in Ads. - Creates layout...
-
Sales Digital Marketing
7 days ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: Sales Digital marketing - Vietnamese Speaker - Location: Kuala Lumpur, Malaysia. - Salary: RM5200 + up to 20% Sales Commission + RM200 Housing Allowance *Languages: Native Vietnamese + English (B2) *Headcount: 4 - Joining date: ASAP - Work Hour: Country Support Business Hours - Mon - Fri - Permanent role - Highlight: - Bachelor’s Degree is A...
-
Service Desk Agent
1 week ago
Kuala Lumpur, Malaysia PERSOLKELLY_RHQ Full timeWORK WITH US! Job Details: Position : Service Desk Agent (English Speaker) Working Hours : Shift Rotation (24/7 Operation) Working Location : KL Sentral Working Duration: 12 months contract with PERSOLKELLY (renewable based on performance) Remuneration : Basic up to RM4,000 with statutory contribution + RM300 shift allowance + insurance & leave...
-
Chat Support
6 days ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeVacancy: - Chat Support - (Vietnamese+ Japanese Speaker) (JLPT N1/N2 certification) Location: Kuala Lumpur, Malaysia **Salary**: With Exp: from RM8600 (Basic) + RM1000 (Complexity Allowance) + RM200 (Housing Allowance) Language: Japanese + Vietnamese) Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 3 Min Requirements: - Degree - No...
-
IT Service Desk
2 weeks ago
Kuala Lumpur, Malaysia Tata Consultancy Services Full time**About TCS**: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. **Please find the job description below.** **Job Title**: IT Service Desk (English + Japanese (Native Speaker)) **Location**:Kuala Lumpur, Malaysia **Key Responsibility areas /Eligibility...
-
Customer Service Executive
7 days ago
Kuala Lumpur, Malaysia AGENSI PEKERJAAN JAC SDN. BHD. Full time**Your Responsibilites will be**: - Update clients on their request status accordingly. - Promote available products and services to clients. - Handle client inquiries appropriately and ensure that high-level service is provided. - Cooperate effectively with other departments as required. - Contribute to team effort by achieving targeted results. - Escalate...
-
Technical Support
2 weeks ago
Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full timeThis is Niharika from eTeam. We are hiring for below role Role : Customer Service (Vietnamese + English speaker) **Job Type**: Permanent Job Location: KL Sentral (Nearby LRT KL Sentral station) Working Hours: 9AM- 9PM (Monday - Sunday) / 5 Days in a week & Off Days is 2 Days (On Rotational) Salary - RM3800-4000 Nationality - Vietnamese - Relevant...
-
Vietnamese Translator
1 week ago
Kuala Lumpur, Malaysia Mon Tech Sdn Bhd Full time**Vietnamese Translator** Job Responsibilities: - Responsible for written translation of Vietnamese announcements, documents, etc., ensuring translation quality. - Responsible for Vietnamese website translation, accepting translation tasks assigned by the project manager. Job Requirements: - Vietnamese native speaker, fluent in English and Chinese...
-
Customer Service Associate
3 days ago
Kuala Lumpur, Malaysia Gratitude India Full timeDUTIES AND RESPONSIBILITIES: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel. - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following client’s documented call flows, work processes, data...
-
Service Desk Agent
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full timeBybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. As a Service Desk Agent, you will be responsible for assisting clients on all inquiries via live chat or email.Your key responsibilities will include responding to customer inquiries related to various payment...
-
Vietnamese Content Rater
5 days ago
Kuala Lumpur, Malaysia Welocalize Full time**Role Overview** We are looking for a Vietnamese Content Rater to join our team. As a Vietnamese Content Rater, you will be responsible for evaluating and rating various types of content in Vietnamese according to predefined guidelines. This role requires a keen eye for detail, strong analytical skills, and the ability to maintain objectivity while...
-
Social Media Digital Marketing Specialist
7 days ago
Kuala Lumpur, Malaysia REGENERATION RESOURCES Full timeWe are looking for a creative and enthusiastic Social Media Digital Marketing Specialist who is a fluent speaker of Vietnamese to join our team. As a Social Media Digital Marketing Specialist, you will be responsible for managing our brand's online presence, developing and implementing effective social media strategies, and driving engagement to maximize...
-
Kuala Lumpur, Malaysia Toluna APAC Full time**Lifecycle Marketing Executive - Vietnamese** **Malaysia** **About us**: Toluna is a technology company connecting brands with consumers for digital qualitative and quantitative research. We deliver insights on demand through a full spectrum of end-to-end solutions that map customer journeys, develop new products and much more. Toluna is powered by an...
-
Multilingual/bilingual Customer Service and
3 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from Home **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BilingualismMultilingual/Bilingual Customer Service/Translators- Chinese (Taiwan) - Japanese - Korean - German - Mandarin - Cantonese - Arabic - Spanish -...
-
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive -Chat **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: customer contact management experience- Multilingual/Bilingual Customer Service/Translators- Chinese - Taiwanese - Japanese - Korean - Mandarin -...
-
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Japanese language Japenese Customer Care customer support - Exciting Opportunity for Japanese Speakers in Malaysia! Join our...
-
Service Desk Agent
1 week ago
Kuala Lumpur, Malaysia Fujitsu Full time**Key Accountabilities** - Native Thai - Able to speak and write fluently in both Englis and Thai - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). - Business Awareness. Develops an understanding of...