Service Desk Agent

Bybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. As a Service Desk Agent, you will be responsible for assisting clients on all inquiries via live chat or email.Your key responsibilities will include responding to customer inquiries related to various payment...

**Role Purpose** To provide a single point of contact for users, dealing with the management of both routine andnon-routine incidents, problems and requests. Provision of 1st line support for incidents.  **Requirements**: **Key Accountabilities** - Technical Capability - Works under supervision, supporting standard technical queries related to a single...

We are currently recruiting for Airport Services Agent in Kuala Lumpur, Malaysia. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

**Role : Service Desk Agent(Vietnamese speaker)** **Job Type : 12 months Contract(yearly renewable)** **Work Location in MY : Menara TM, KL** **Working Hours : Mon-Fri (office hours)** **Key Accountabilities** - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g....

A Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Checking guests in and out. -...

We are looking for a dynamic, energetic individual who would be able to work in an IT Service Desk environment within our Managed Services Department. Within the department, you will be working closely with 3 functional individual/ team (Resolver Group) which are the Service Desk Analyst (Level 1), Service Desk Onsite Engineer (Level 2), 3rd Party/Vendor...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

**Position: IT Support - L1 Service Desk** **Required**: - 1 - 2 years of experience in supporting enterprise technologies or equivalent - Customer service experience - intermediate knowledge skills of L1 service desk support/ L1 Technical Support - Microsoft Office Apps, Snow ticketing tools - Education Level - Diploma or higher or equivalent experience -...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

**Job Description Summary**: Serve customers by performing higher level troubleshooting, providing resolution where L1 either does not have the technical capability or where the issues are more complex and time consuming. **Role Summary**: **Serve customers by performing higher level troubleshooting, providing resolution where L1** **either does not have...

**Key Accountabilities**: - **Technical Capability**. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). - **Business Awareness**. Develops an understanding of customer’s environment and service delivery requirements to enable...

At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

We are seeking an experienced Service Desk Support Specialist to join our team at the Regional Hub / Shared Services Centre in Kuala Lumpur. In this role, you will provide first-level technical support to end-users and ensure the smooth operation of IT services.About The RoleThis position involves troubleshooting hardware and software issues, managing...

**Role Purpose** - To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests. - Perform review on the reported issues and re-assigned them to correct support groups. - Follow up closely with user and Production support team or Development Team on the issue resolution. **Job...

The successful candidate will have a proven track record of managing high-performing service desk teams in a fast-paced environment.You will be responsible for overseeing day-to-day service desk operations, including timely resolution of incidents, service requests, and escalations.Key Qualifications:Bachelor's degree in Computer Science, Information...

We are seeking a proactive and experienced IT Service Desk Team Manager to lead and manage our IT Service Desk team. The ideal candidate will be responsible for ensuring high-quality service delivery, efficient incident and request management, and continuous improvement of service desk operations. This role demands strong leadership, customer service...

Traders Hotel Kuala Lumpur Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused...

To attend to customer/agents inquiries via counter and call center - Collect premium payment (by Cheque, Credit Card, Giro) - Handle Bulk Payment submission by direct/indirect customers - Segregate and batch scanning request Slip(SRS) documents for scanning purposes - To check all proposals and relevant documents on PDPA, AMLA, and FSA are all in order...

Service Desk Analyst RoleWe are looking for a skilled Service Desk Analyst for IT Infrastructure to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to users, troubleshooting issues, and ensuring seamless service delivery.Your Key Responsibilities:Provide timely and effective technical support to users via...

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters....