Guest Service Agent

Responsibilities:Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guestsCheck guests in, issue room keys, provide information on hotel services and room locationEnsure required identification is taken from guests at check-in in line with local legislative requirementsAnswer phones in a...

Our ideal candidate is a Guest Experience Ambassador who will be responsible for delivering exceptional customer service to our guests. This role involves coordinating with various departments to meet guest requests and ensuring that they have a positive experience from check-in to check-out.Daily tasks include:Assisting with food and beverage...

Add expected salary to your profile for insights.Job ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting...

Job FunctionThe Duty Manager plays a key role in ensuring the smooth operation of the front office, including overseeing the night audit function, preparing daily financial reports, and developing strategies to boost occupancy and revenue.ResponsibilitiesSupervise the front desk staff, ensuring they provide exceptional guest service, respond promptly to...

Qualifications and ExperienceTo be successful in this role, you will need to have:A strong understanding of the hospitality industry and its standards.An ability to multitask and work under pressure.Excellent communication and interpersonal skills.A commitment to providing exceptional service to our guests.

Job OverviewNirvana Asia is seeking a highly skilled and customer-focused individual to join our team as a Guest Services Agent.This role involves delivering exceptional guest experiences, ensuring seamless check-ins and check-outs, and providing accurate and timely information.The successful candidate will possess excellent communication skills, be able to...

The Guest Experience Manager at Shangri-La Hotels and Resorts is responsible for crafting memorable experiences that leave a lasting impression on our guests. This involves leveraging your expertise to drive exceptional service and foster a sense of community within the team.Key Responsibilities:Develop and execute strategies to enhance guest satisfaction...

Assistant Guest Services Center Manager - TelecommunicationsJR-00903Information TechnologyFull timePermanentMandarin Oriental Hotel Group Limited seeks a skilled and experienced professional to oversee the daily operations of the Guest Services Centre Department. Under the general guidance and supervision of the Front Office Manager, this role is responsible...

Assistant Guest Services Center Manager - TelecommunicationsJR-00903Information TechnologyFull timePermanentWe are seeking a results-driven professional to join our team as Assistant Guest Services Center Manager - Telecommunications. This role is responsible for leading the Guest Services Centre Department, driving revenue growth, and enhancing the overall...

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

We're seeking a skilled and dedicated individual to join our Housekeeping team as a Housekeeping Attendant - Public Areas. This is an exciting opportunity to be part of a dynamic and fast-paced environment where you'll have the chance to make a real impact on our guests' experiences.About the RoleIn this key role, you'll be responsible for ensuring the...

Key Responsibilities:Handle guest reservations with efficiency and professionalism.Provide accurate information on room availability and rates.Ensure all reservations are processed accurately in the system.Maximize revenue by upselling room categories and add-on services.

Kith and Kin Realty is a new generation Real Estate Agency based in Malaysia, devoted to providing exceptional experiences to customers, co-agents, and partners. The company believes in empowering its team members to deliver the best service possible. The essence of Kith and Kin lies in friendship, family, and togetherness, with a shared commitment to the...

The Hospitality Service Coordinator role at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur is a great opportunity to kick-start your career in hospitality. In this role, you will be responsible for providing exceptional customer service and ensuring that our guests have a seamless experience from check-in to...

This Customer Service Professional role is an exciting opportunity to join our team at Pan Pacific Service Suites Kuala Lumpur and PARK ROYAL COLLECTION Kuala Lumpur. As a key member of our front desk operations, you will be responsible for delivering outstanding customer service and ensuring that our guests have a memorable stay.Responsibilities...

Job DescriptionThe Front Office Club Lounge Manager will be responsible for overseeing daily Club Lounge operations at Traders Hotel by Shangri-La. Key responsibilities include:Managing inventory, stock rotation, and ordering of supplies while maintaining cost control within the lounge budget.Supervising Guest Service Agents to ensure seamless check-ins, VIP...

We are looking for a dynamic individual to oversee daily Club Lounge operations at Traders Hotel by Shangri-La. As the Front Office Club Lounge Manager, you will be responsible for ensuring exceptional guest experiences, a luxurious environment, and top-tier service.Key responsibilities include managing inventory, stock rotation, and ordering of supplies...

Our TeamWe are a diverse and inclusive team of travel professionals dedicated to delivering exceptional service to our clients. As an International Booking Agent, you will be part of a dynamic and supportive team that shares our passion for travel and customer satisfaction.We provide:Abundant career opportunities at various levels and in multiple...

Required Skills and QualificationsTo succeed as the Front Office Club Lounge Manager, you must possess the following skills and qualifications:Degree in Tourism/Hospitality/Hotel Management.Proficient in both oral and written English and Malay.Familiarity with hotel property management systems (PMS) OPERA is an added advantage.At least 2-3 years of...

The Telephone Support Agent role at Prudential requires individuals who are passionate about delivering exceptional customer service. As a key member of our Contact Centre team, you will be responsible for managing customer expectations, displaying ownership for customer requests, and providing a polite, professional, and accurate response.Key...