Guest Experience Coordinator

ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.Verify and adjust billing for guests, ensuring accuracy and compliance with company policies.Communicate effectively with staff and guests to resolve issues and meet expectations.Coordinate with Housekeeping to...

Job Overview:We are committed to delivering world-class hospitality experiences at Mandarin Oriental Hotel Group Limited. As a Guest Relations Executive, you will play a vital role in ensuring that our guests feel valued and cared for during their stay.Promote a culture of warmth and welcome, establishing meaningful connections with our guests from the...

At Secur Solutions Group Pte Ltd, we are seeking a highly motivated and experienced Front Desk Staff Member to join our team.The successful candidate will be responsible for ensuring that our guests receive an exceptional experience from the moment they arrive.The Job Description includes: Welcome guests and check them in upon arrival.Provide information...

We are looking for a Guest Experience Officer to join our team at Grand Hyatt Kuala Lumpur. As a key member of the Restaurant Reservations Centre (RRC), you will be responsible for providing exceptional service to our guests.Job SummaryYou will contribute to the smooth operation of the RRC by providing timely and accurate information to guests. You will also...

Job FunctionThe Duty Manager plays a key role in ensuring the smooth operation of the front office, including overseeing the night audit function, preparing daily financial reports, and developing strategies to boost occupancy and revenue.ResponsibilitiesSupervise the front desk staff, ensuring they provide exceptional guest service, respond promptly to...

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

We are seeking a highly motivated and organized individual to join our front office team as a Supervisor. As a Front Office Supervisor, you will be responsible for leading a team of staff to provide exceptional guest experiences.ResponsibilitiesYour primary focus will be on ensuring seamless check-in and check-out processes, resolving any issues that may...

Required Skills and QualificationsTo succeed as the Front Office Club Lounge Manager, you must possess the following skills and qualifications:Degree in Tourism/Hospitality/Hotel Management.Proficient in both oral and written English and Malay.Familiarity with hotel property management systems (PMS) OPERA is an added advantage.At least 2-3 years of...

Add expected salary to your profile for insights.Job ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting...

Job Responsibilities• Responsible to meet and greet guests• Obtain guest preferences and maintain guest history database, involved in guest recognition activities and retention of repeat guest ratio• Ensure guests' stays are comfortable and guest needs are met• Maintain quality and personal services at all times• Ensure effective implementation of...

Main ResponsibilitiesCreate excitement around product launches, workshops, and events for our guests.Assist in providing exceptional customer experiences by speaking to guests and offering advice on colour, fit, and silhouette to suit their needs.Ensure seamless shopping experiences and guarantee all merchandise is available in various colours, sizes, and...

This job is about managing guest relations, room bookings, and maintaining a smooth hotel operation. You might like this job because you get to interact with guests, analyze market data, and oversee daily tasks for the front desk team.Job DescriptionInteract with guests, guide them through the booking process, and input their information into the...

The Guest Experience Manager at Shangri-La Hotels and Resorts is responsible for crafting memorable experiences that leave a lasting impression on our guests. This involves leveraging your expertise to drive exceptional service and foster a sense of community within the team.Key Responsibilities:Develop and execute strategies to enhance guest satisfaction...

About the RoleAs a Guest Relations Specialist, you will play a vital role in creating memorable experiences for our guests. You will be responsible for managing guest interactions, analyzing market data, and generating invoices.Responsibilities:Interact with GuestsCreate Daily Task ListsAddress Guest RequestsRequirements:Strong Customer Service SkillsAbility...

Job DescriptionThe Hotel Guest Relations Specialist is responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.You will be the primary point of contact for guests, responding to their inquiries, resolving issues, and providing personalized recommendations for their stay.This role requires...

About the Job">This Housekeeping Coordinator position plays a critical role in ensuring the cleanliness and quality of our guest rooms and public areas.">Main Responsibilities">Assisting in managing all functions related to the cleanliness of guest rooms and public areas.">Requirements">Ideal candidates will have a strong background in housekeeping or a...

• To coordinate daily activities of Housekeeping operations which include update of daily room assignment, housekeeping bin card, cleaning schedule, breakages items and lost and found items.• Handle incoming message in official 'whatsapp' group and telephone calls to ensure information, requests are being communicated promptly to provide delivery of...

Shangri-La Hotels and Resorts seeks a seasoned professional to lead our Front Office team in delivering exceptional guest experiences. As Guest Experience Manager, you will champion a hosting mindset, fostering guest satisfaction and loyalty.Job Summary:Anticipate and exceed guest expectations by engaging with them to create personalized experiences.Train...

In this critical support role, you will assist the Outlet Manager in achieving business objectives by coordinating various activities such as inventory management, employee scheduling, and guest satisfaction surveys. To succeed in this position, you must possess strong analytical and problem-solving skills, along with effective communication and...

Company Overview:The Housekeeping Department of SLG Bersatu Sdn Bhd is responsible for maintaining a clean and comfortable environment for our guests. As a key member of our team, you will play a crucial role in ensuring that our rooms are cleaned to the highest standards.Job Description:We are seeking an experienced Housekeeping Coordinator to join our...