Guest Experience Manager

We are looking for a Guest Experience Officer to join our team at Grand Hyatt Kuala Lumpur. As a key member of the Restaurant Reservations Centre (RRC), you will be responsible for providing exceptional service to our guests.Job SummaryYou will contribute to the smooth operation of the RRC by providing timely and accurate information to guests. You will also...

Assistant Guest Services Center Manager - TelecommunicationsJR-00903Information TechnologyFull timePermanentWe are seeking a results-driven professional to join our team as Assistant Guest Services Center Manager - Telecommunications. This role is responsible for leading the Guest Services Centre Department, driving revenue growth, and enhancing the overall...

We are seeking a highly motivated and organized individual to join our front office team as a Supervisor. As a Front Office Supervisor, you will be responsible for leading a team of staff to provide exceptional guest experiences.ResponsibilitiesYour primary focus will be on ensuring seamless check-in and check-out processes, resolving any issues that may...

Job Overview:We are committed to delivering world-class hospitality experiences at Mandarin Oriental Hotel Group Limited. As a Guest Relations Executive, you will play a vital role in ensuring that our guests feel valued and cared for during their stay.Promote a culture of warmth and welcome, establishing meaningful connections with our guests from the...

ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.Verify and adjust billing for guests, ensuring accuracy and compliance with company policies.Communicate effectively with staff and guests to resolve issues and meet expectations.Coordinate with Housekeeping to...

At Secur Solutions Group Pte Ltd, we are seeking a highly motivated and experienced Front Desk Staff Member to join our team.The successful candidate will be responsible for ensuring that our guests receive an exceptional experience from the moment they arrive.The Job Description includes: Welcome guests and check them in upon arrival.Provide information...

Required Skills and QualificationsTo succeed as the Front Office Club Lounge Manager, you must possess the following skills and qualifications:Degree in Tourism/Hospitality/Hotel Management.Proficient in both oral and written English and Malay.Familiarity with hotel property management systems (PMS) OPERA is an added advantage.At least 2-3 years of...

The Guest Experience Manager at Shangri-La Hotels and Resorts is responsible for crafting memorable experiences that leave a lasting impression on our guests. This involves leveraging your expertise to drive exceptional service and foster a sense of community within the team.Key Responsibilities:Develop and execute strategies to enhance guest satisfaction...

This job is about managing guest relations, room bookings, and maintaining a smooth hotel operation. You might like this job because you get to interact with guests, analyze market data, and oversee daily tasks for the front desk team.Job DescriptionInteract with guests, guide them through the booking process, and input their information into the...

About the RoleAs a Guest Relations Specialist, you will play a vital role in creating memorable experiences for our guests. You will be responsible for managing guest interactions, analyzing market data, and generating invoices.Responsibilities:Interact with GuestsCreate Daily Task ListsAddress Guest RequestsRequirements:Strong Customer Service SkillsAbility...

Add expected salary to your profile for insights.Job ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting...

Responsibilities:Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guestsCheck guests in, issue room keys, provide information on hotel services and room locationEnsure required identification is taken from guests at check-in in line with local legislative requirementsAnswer phones in a...

Qualifications and ExperienceTo be successful in this role, you will need to have:A strong understanding of the hospitality industry and its standards.An ability to multitask and work under pressure.Excellent communication and interpersonal skills.A commitment to providing exceptional service to our guests.

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters....

Shangri-La Hotels and Resorts seeks a seasoned professional to lead our Front Office team in delivering exceptional guest experiences. As Guest Experience Manager, you will champion a hosting mindset, fostering guest satisfaction and loyalty.Job Summary:Anticipate and exceed guest expectations by engaging with them to create personalized experiences.Train...

Manager, Excellence – Customer Experience & Quality Assurance (Hospitality Operations)The Customer Excellence Manager will report to the Associate Director of Excellence – Customer Experience & Quality Assurance, supporting and overseeing operational quality assurance and customer experience initiatives across business units globally. The role is...

Assistant Guest Services Center Manager - TelecommunicationsJR-00903Information TechnologyFull timePermanentMandarin Oriental Hotel Group Limited seeks a skilled and experienced professional to oversee the daily operations of the Guest Services Centre Department. Under the general guidance and supervision of the Front Office Manager, this role is responsible...

Job DescriptionThe Hotel Guest Relations Specialist is responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.You will be the primary point of contact for guests, responding to their inquiries, resolving issues, and providing personalized recommendations for their stay.This role requires...

Job FunctionThe Duty Manager plays a key role in ensuring the smooth operation of the front office, including overseeing the night audit function, preparing daily financial reports, and developing strategies to boost occupancy and revenue.ResponsibilitiesSupervise the front desk staff, ensuring they provide exceptional guest service, respond promptly to...

About Our CompanyTraders Hotel by Shangri-La is a vibrant hotel located in the heart of Kuala Lumpur, offering an unforgettable experience for our guests. We're committed to providing excellent service, creating memorable moments, and exceeding guest expectations.The PositionWe're looking for an enthusiastic and dedicated Human Resources Executive to join...