Guest Experience and Operations Specialist

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...

We are looking for a Guest Experience Officer to join our team at Grand Hyatt Kuala Lumpur. As a key member of the Restaurant Reservations Centre (RRC), you will be responsible for providing exceptional service to our guests.Job SummaryYou will contribute to the smooth operation of the RRC by providing timely and accurate information to guests. You will also...

Job Overview:We are committed to delivering world-class hospitality experiences at Mandarin Oriental Hotel Group Limited. As a Guest Relations Executive, you will play a vital role in ensuring that our guests feel valued and cared for during their stay.Promote a culture of warmth and welcome, establishing meaningful connections with our guests from the...

Job DescriptionThe Hotel Guest Relations Specialist is responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.You will be the primary point of contact for guests, responding to their inquiries, resolving issues, and providing personalized recommendations for their stay.This role requires...

At Secur Solutions Group Pte Ltd, we are seeking a highly motivated and experienced Front Desk Staff Member to join our team.The successful candidate will be responsible for ensuring that our guests receive an exceptional experience from the moment they arrive.The Job Description includes: Welcome guests and check them in upon arrival.Provide information...

About the RoleAs a Guest Relations Specialist, you will play a vital role in creating memorable experiences for our guests. You will be responsible for managing guest interactions, analyzing market data, and generating invoices.Responsibilities:Interact with GuestsCreate Daily Task ListsAddress Guest RequestsRequirements:Strong Customer Service SkillsAbility...

We are seeking a highly motivated and organized individual to join our front office team as a Supervisor. As a Front Office Supervisor, you will be responsible for leading a team of staff to provide exceptional guest experiences.ResponsibilitiesYour primary focus will be on ensuring seamless check-in and check-out processes, resolving any issues that may...

Assistant Guest Services Center Manager - TelecommunicationsJR-00903Information TechnologyFull timePermanentWe are seeking a results-driven professional to join our team as Assistant Guest Services Center Manager - Telecommunications. This role is responsible for leading the Guest Services Centre Department, driving revenue growth, and enhancing the overall...

ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.Verify and adjust billing for guests, ensuring accuracy and compliance with company policies.Communicate effectively with staff and guests to resolve issues and meet expectations.Coordinate with Housekeeping to...

The Guest Experience Manager at Shangri-La Hotels and Resorts is responsible for crafting memorable experiences that leave a lasting impression on our guests. This involves leveraging your expertise to drive exceptional service and foster a sense of community within the team.Key Responsibilities:Develop and execute strategies to enhance guest satisfaction...

Shangri-La Hotels and Resorts seeks a seasoned professional to lead our Front Office team in delivering exceptional guest experiences. As Guest Experience Manager, you will champion a hosting mindset, fostering guest satisfaction and loyalty.Job Summary:Anticipate and exceed guest expectations by engaging with them to create personalized experiences.Train...

Job DescriptionWe are seeking a Technical Assistance Specialist to join our team at BID Operations in Kuala Lumpur, Malaysia. As a Technical Assistance Specialist, you will be responsible for providing technical support to our clients.Main ResponsibilitiesProvide technical assistance to clients via live chat, email, and telephone.Diagnose and resolve...

Add expected salary to your profile for insights.Job ResponsibilitiesProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting...

This is a full-time on-site role for a Hospitality Specialist located in Greater Kuala Lumpur. The Hospitality Specialist will be responsible for providing exceptional customer service, ensuring that guests have a positive experience from check-in to check-out. Daily tasks include coordinating with various departments to meet guest requests, assisting with...

Job Responsibilities• Responsible to meet and greet guests• Obtain guest preferences and maintain guest history database, involved in guest recognition activities and retention of repeat guest ratio• Ensure guests' stays are comfortable and guest needs are met• Maintain quality and personal services at all times• Ensure effective implementation of...

Job OverviewWe are seeking a highly skilled Operational Support Specialist to join our team at Grand Hyatt Kuala Lumpur. As an Assistant Manager - Restaurant Reservations Centre, you will play a key role in the efficient running of the department.Key ResponsibilitiesAssist in managing the day-to-day Food & Beverage administration.Manage the hotel's...

Assistant Guest Services Center Manager - TelecommunicationsJR-00903Information TechnologyFull timePermanentMandarin Oriental Hotel Group Limited seeks a skilled and experienced professional to oversee the daily operations of the Guest Services Centre Department. Under the general guidance and supervision of the Front Office Manager, this role is responsible...

This job is about managing guest relations, room bookings, and maintaining a smooth hotel operation. You might like this job because you get to interact with guests, analyze market data, and oversee daily tasks for the front desk team.Job DescriptionInteract with guests, guide them through the booking process, and input their information into the...

Operational Support RoleBID Operations is seeking an Operational Support Expert to join our team in Kuala Lumpur, Malaysia. As an Operational Support Expert, you will be responsible for providing operational support to our clients.Key ResponsibilitiesProvide operational support to clients via live chat, email, and telephone.Collaborate with internal teams to...

About the OpportunityWe are seeking a highly experienced Global PPC Operations Manager to join our marketing team at BID Operations. As a key member of our operations team, you will be responsible for managing our global pay-per-click (PPC) operations, ensuring seamless execution and optimal campaign performance.ResponsibilitiesGlobal Campaign Management:...